|Poster: Edwardo at 7/24/2006 12:27:37 PM PDT|
Subject: Account was hacked, Blue. What do i do?
my account was hacked, and i tried to get a new password, but the email i used when i registred my account is deleted, and i forgot to change it to my new one, so what do i do? please help. I've spent WAY WAY to much time on my guy to lose ALL of my stuff.
|Poster: Caerrus at 7/24/2006 1:20:51 PM PDT|
Subject: Re: Account was hacked, Blue. What do i do?
Please contact the number that Lissanna has suggested in the above quote; as that will put you in contact with our Billing and Account Services Department, who should be able to assist you in updating your e-mail address and recovering your password. Good luck, Edwardo!
Q u o t e:
Phone Support - 1 800 592 5499
Automated 24 hours
Live Representative Mon-Fri, 9AM-6PM (PST)
EDIT: Once you have recovered your password, please log onto your characters and check to see if anything appears to be missing. If so, please submit an in-game petition as soon as possible so that the information can be forwarded to our GM Investigation Team; who will attempt to verify your loss, determine the cause of the compromise, and restore the missing items/characters (if at all possible). The entire process may take several weeks to complete, so we would ask that you remain patient during that time.
[ post edited by Caerrus ]
Coreiel broke 25% of my heart. </3
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