Poster: Eilistraee at 7/20/2006 3:34:27 PM PDT
Subject: Item restoration question. |
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So I'm to get my things restored however I have come across a problem.
*** Please do not respond to this email as all conversations on this matter would be best handled online. ***
This is at the end of my email that explains I need to reply to them. However When I make a ticket they delete it and send me an email telling me to email the GM Klorinth.
I'm very confused as to what I need to do and feel I have hit a road block at this point. Any help would be appreciated greatly on this matter.
I have also tried replying to the email but I receive no response. It's been almost a week and a half now. I get no response from replying to the email or making a new one to Klorinth.[ post edited by Eilistraee ]
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| | http://forums.worldofwarcraft.com/thread.aspx?fn=wow-customer-service&t=88238&p=#post88238 |
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Poster: Batta at 7/20/2006 6:30:54 PM PDT
Subject: Re: Item restoration question. |
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Q u o t e:
Woot, ticket escalated! This might just be the night Eili comes back. :) Thanks for the help man.
I got ahold of a GM that didnt deletet my ticket on me :D
If I could briefly clarify this situation...
It appears that the following message was left in the email from specialist Klorinth in error:
*** Please do not respond to this email as all conversations on this matter would be best handled online. ***
It looks as though he still left his reply address in that email, to which you've already replied. This is the best way to get a hold of this specialist in order to complete your restoration process. Since you've already opened a new petition and had it escalated, perhaps it would be a good idea just to leave it open for safe measure.
I apologize for not responding to this before you submitted the additional petition. This will not negatively affect things, however, and I wish you luck in completing your restoration. ; )
One great big festering neon distraction...
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| | http://forums.worldofwarcraft.com/thread.aspx?fn=wow-customer-service&t=88238&p=#post88419 |
