Poster: Nethaera at 7/6/2006 9:38:32 AM PDT
Subject: Paid Character Transfer Issues 7/6/06 |
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We have confirmed reports of an issue affecting some users during the final payment step of the Paid Character Transfer. This issue causes these users to be put in a repetitive "loop" where they are prompted over and over for their Secret Question answer and their payment information, without progressing further. This "loop" appears to be affecting both realm-to-realm and account-to-account transfers.
Our developers are looking into this issue with high priority. If you are encountering this problem, we apologize for the inconvenience. As our teams work to identify and resolve the source of this loop, we recommend users try the process again later on in the day. We will also look to posting here once we have confirmed a fix is in place. Thanks very much for your patience!
To light a candle is to cast a shadow.
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| | http://forums.worldofwarcraft.com/thread.aspx?fn=wow-general&t=8963185&p=#post8963185 |
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Poster: Nethaera at 7/6/2006 9:38:32 AM PDT
Subject: Paid Character Transfer Issues 7/6/06 *edited post* |
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We have confirmed reports of an issue affecting some players during the final payment step of the Paid Character Transfer. This issue causes these players to be put in a repetitive "loop" where they are prompted over and over for their Secret Question answer and their payment information, without progressing further. This "loop" appears to be affecting both realm-to-realm and account-to-account transfers.
We are looking into this issue with high priority. If you are encountering this problem, we apologize for the inconvenience. As our teams work to identify and resolve the source of this loop, we recommend those affected try the process again later on in the day. We will also look to posting here once we have confirmed a fix is in place. Thanks very much for your patience![ post edited by Nethaera ]
To light a candle is to cast a shadow.
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| | http://forums.worldofwarcraft.com/thread.aspx?fn=wow-general&t=8963185&p=#post8963185 |
Poster: Nethaera at 7/6/2006 9:38:32 AM PDT
Subject: Paid Character Transfer Issues 7/6/06 *edited post* |
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We have confirmed reports of an issue affecting some players during the final payment step of the Paid Character Transfer. This issue causes these players to be put in a repetitive "loop" where they are prompted over and over for their Secret Question answer and their payment information, without progressing further. This "loop" appears to be affecting both realm-to-realm and account-to-account transfers.
We are looking into this issue with high priority. If you are encountering this problem, we apologize for the inconvenience. As our teams work to identify and resolve the source of this loop, we recommend those affected try the process again later on in the day. We will also look to posting here once we have confirmed a fix is in place. Thanks very much for your patience!
*Edit at 11:40 am PDT
There was a bug within the character transfer system that was found and in order to address this the build was reverted. Our intent is to remove the Secret Question and Answer from the realm to realm transfer requirement however it will still be necessary for the account to account transfer.[ post edited by Nethaera ]
To light a candle is to cast a shadow.
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| | http://forums.worldofwarcraft.com/thread.aspx?fn=wow-general&t=8963185&p=#post8963185 |
