Poster: Rogu at 4/12/2006 6:42:34 AM PDT
Subject: BLUE: Now will you admit there is a problem? |
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You have 28 pages of replies in the bug forum regarding the 3-5 minute disconnect issue. The *ONLY* blue post there says that
Q u o t e:
"The realms gradually come up rather than immediately. Some of the realms are still being brought fully online.
I will watch the realm's stability as well. For now, wait. "
28 Pages, with NO follow up. Obviously there *IS* some type of problem, but none that can even be admitted to, even with a followup of "Ok, we're looking deeper".
Maybe I missed it, but I know I checked the forum stickies, 28 pages of that topic and the first 5 pages at 75 threads a page of the forum and didn't see a single followup.
The problem I speak of is NOT the disconnect issue itself. The problem I speak to is the perceived lack of followup, especially when customers are trying thier best to provide EVERY bit of information they can to help troubleshoot the problems.
There is an improper understanding of the initial problem, there is a promise to keep an eye on the problem, and there is 25 pages of "It is broken, here is what I am seeing" relating to the problem with no followup, and no acknowledgement.
This is what is broken. More then the servers and more then the latest patch cycle. It's the customer care that Blizzard provides. There is no follow through. Period. It is lip service to try and appease the problem quickly, without understanding it, and no continuation of the attempts to gain further understanding. It is this problem that I speak of. We saw it last week with the raid timer information that Eyonix never followed up on. We're seeing it time and time again with not one acknowledgement of the server crash issues, and no we are seeing it with the new random disconnect problem.
This problem requires no new hardware, requires no maintenance on the servers and no patches to download. It simply requires a committment to the very people that pay your wages. Fix it. Please.
http://fixmannoroth.net/
| | | http://forums.worldofwarcraft.com/thread.aspx?fn=wow-general&t=7871862&p=#post7871862 | | | Poster: Tseric at 4/12/2006 8:56:46 AM PDT
Subject: Re: BLUE: Now will you admit there is a probl |
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We sent out thread links and what info we had regarding the repeated disconnects last night. Unfortunately, yesterday, this issue overlapped with other large issues which made them difficult to address directly, in terms of time and resources available and awareness. This issue may be account specific, but we are not sure of that, yet.
My vernacular is spectacular
| | | http://forums.worldofwarcraft.com/thread.aspx?fn=wow-general&t=7871862&p=#post7873771 | Poster: Tseric at 4/12/2006 9:03:15 AM PDT
Subject: Re: BLUE: Now will you admit there is a probl |
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Q u o t e:
So what are these issues? Could you, you know, explain them to us so that we may understand them rather than simply thinking you guys at Blizzard are horridly inept?
See what Darkholme means? Acknowledgement is not enough.
I offered what infomation I have and players simply ask for more, because anything short of a resolution is not enough.
If you want the problem explained, threads in Tech support offer varied reports, information and opinions on what may be occurring. Unfortunately, I am not in a position to make progress on this issue, merely report of progress made.
My vernacular is spectacular
| | | http://forums.worldofwarcraft.com/thread.aspx?fn=wow-general&t=7871862&p=#post7873845 |
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