Poster: Paz at 2/27/2006 8:16:30 AM PST
Subject: Blizz Support is NOT support, big surprise |
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As we all know Blizzard hates its players. It may claim not to, but it does.
Recently two accounts in my guild were hacked (as verified by Blizzard.) With these accounts, the characters were made into enchanters all their gear disenchanted and items sold, one even had a level 60 deleted. This happened 2 weeks ago.
It took Blizzard a week to get them their accounts back, and when they did their characters will still naked. Yep, that means my guild who had 2 very well equipped characters now has two naked (one a baby as it is a gnome) running around Molten Core and Blackwing Lair.
I know you all are thinking this has nothing to do with her, but you know what, it does. One of the accounts had a warlock in it, my class, and as warlock class rep for my guild, we've lost the dps of a valued player. The other character is a rogue who is now playing in a decorative no stats dress and using a white quality dagger to do dmg. While he is still critting for 1800 that's still nothing to the damage we used to have. This hurts my guild's progression further into new content.
It is also valuable information to every single one of you to know that if you get your account hacked (as verified by Blizz) expect to pay for your account still but not get the service you are paying for. That's right, essentially 2 weeks where they have been able to do nothing with their main characters and they're still paying. At that point, I would have cancelled my subscription and demanded a full refund on what I had left.
This is terrible customer service and it's an issue that needs to be publicly addressed as I'm sure this is happening to more people than just my two guild members.
The thing that irks me the most though, is that I just finished reading a post on my realm forums saying that the mail screwed up and a GM gave them 10 arcanite bars. If you can fix something like that in a matter of minutes, what's so hard about fixing something that you have logs of (proof by the fact you can verify that they were hacked) and giving them their gear and profession skills back?
You're really screwing over good people here Blizz. They are refusing to take donations for the mere fact that you need to do the right thing in taking care of your customers.
And please, don't give me the response you've given my other guildmates. We don't want to know anything about their accounts, who hacked them or any of that we just want them to have their gear back and to know that you do handle people in the proper way. So, take your cookie-cutter copy/paste response and hide it and give us some real answers and action on this one and do your freakin' job.
Also, it's taken me about 1.5 hours as of 4:03AM eastern time to post this because your forum log in server is down. Does any of your stuff work properly? You're getting $14.99 a month out of over 5 million customers... in my head that should tell me you should be able to hire competent employees and purchase functional equipment... The more time you leave me to sit here they more you get torn apart.
Life is short and hard like a body building GNOME!
| | | http://forums.worldofwarcraft.com/thread.aspx?fn=wow-general&t=7291384&p=#post7291384 | | | Poster: Caydiem at 2/27/2006 6:52:43 PM PST
Subject: Re: Blizz Support is NOT support, big surpris |
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Our process for handling complex cases such as these has a number of steps. The first, obviously, is to ensure that the account is restored to the proper owner. Once this takes place, however, it's then moved to another team which handles the restoration of in-game money and items in such cases. In this particular case, while the account itself has been restored, investigation is still ongoing regarding the in-game losses.
We do take the situation surrounding compromised accounts very seriously, and make every effort to restore what is lost. All we ask is that you keep in mind the fact that item restoration is not immediate and any such losses must be thoroughly investigated before action is taken. I know you want your items back as soon as possible, and we endeavor to finish the investigation process quickly, but we cannot do it in the blink of an eye. We do appreciate your patience on this.
As a reminder, please do take proper security measures with your account to prevent this from occurring. Make sure to keep your password to yourself; scanning regularly for viruses and keyloggers can also help immensely.
In the future, you're welcome to eMail us at wowgmfeedback-us@blizzard.com should you have feedback regarding your GM service.
Fundeni kuchera.
| | | http://forums.worldofwarcraft.com/thread.aspx?fn=wow-general&t=7291384&p=#post7300887 |
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