Poster: Bradak at 7/7/2005 2:29:36 PM PDT
Subject: Tyren - Please support this post you made. |
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In regards to the loot bug that is preventing people from having access to epic boss loot, you you said in this thread http://forums.worldofwarcraft.com/thread.aspx?fn=wow-general&t=3816722&s=blizzard&tmp=1#blizzard
"This is not a "feature" but most definitely a bug. A bug we are going to fix, and one that we want players to know that it's a serious problem.
Again, most definitely not a feature and yes."
Ok. You said that a week ago. You clearly stated it's not only a bug, but a "serious problem."
This bug happened to a bunch of us on Onyxia last night on horde-side Argent Dawn. I immediately called a GM and we were assisted within 5 minutes.
What happens? He refuses to do anything to help us.
So, what is the problem? Are the GMs lacking in power? Or do they simply not care or not realize this is a bug?
Customer Service 101 says that you need to empower your people so they can actually assist customers.
We've had a GM move items before in this case, but they don't any more. What is wrong? Why are you, a community manager, saying it's a bug, but the GMs are acting like it's working as intended?
Edit: And if the GMs aren't empowered enough to help us, who can?[ post edited by Bradak ]
Co-GM, Brotherhood of the Blade
www.botb.org
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Poster: Tyren at 7/8/2005 10:50:45 AM PDT
Subject: Re: Tyren - Please support this post you made |
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The community team cannot comment on GM policy. If you wish to find more information regarding bugs in the game, please visit the Bug Report forum here:
http://forums.worldofwarcraft.com/board.aspx?fn=wow-bugs
The QA team actively monitors and investigates bugs reported in that forum and provide updates on current issues. We hope it is of great use to the community.
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Poster: Tyren at 7/8/2005 12:48:46 PM PDT
Subject: Re: Tyren - Please support this post you made |
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Let me make it clear, we are working on fixing the issue directly.
The best source of info for an update is the Bug Report forum.
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