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Poster: Armabyss at 6/16/2005 10:24:36 PM PDT
Subject: Char's Face and Skin Colour Stealth changed!
   Character's Face and Skin Colour was Stealthed changed!

Now my character has some weird horrible looking face and pale skin colour.
  http://forums.worldofwarcraft.com/thread.aspx?fn=wow-general&t=3625269&p=#post3625269
 
Poster: Caydiem at 6/16/2005 10:54:31 PM PDT
Subject: Re: Char's Face and Skin Colour Stealth chang
   It's a texture bug, not a permanent appearance change. I'll bet you look just fine to other folks. :)
- Caydiem -
Assistant Community Manager
  http://forums.worldofwarcraft.com/thread.aspx?fn=wow-general&t=3625269&p=#post3625510
Poster: Caydiem at 6/16/2005 10:58:17 PM PDT
Subject: Re: Char's Face and Skin Colour Stealth chang
   It's client-side. It doesn't happen often; I'd suggest eMailing Technical Support at wowtech@blizzard.com.
- Caydiem -
Assistant Community Manager
  http://forums.worldofwarcraft.com/thread.aspx?fn=wow-general&t=3625269&p=#post3625534
Poster: Caydiem at 6/16/2005 11:02:20 PM PDT
Subject: Re: Char's Face and Skin Colour Stealth chang
  

Q u o t e:
I sent a ticket to the GM...
My character looks "The Penguin" from Batman...
White and Bloated....


The GM cannot help you. Please contact Technical Support. They are a separate section of support.
- Caydiem -
Assistant Community Manager
  http://forums.worldofwarcraft.com/thread.aspx?fn=wow-general&t=3625269&p=#post3625573
Poster: Caydiem at 6/16/2005 11:05:09 PM PDT
Subject: Re: Char's Face and Skin Colour Stealth chang
  

Q u o t e:
I do not get this. You know about a bug, yet you did not let us know - as usual. Is your job not to inform us of the status of the game? And are bugs - the ones you know about - not relevant information? I mean, do you truly want every one of us to post to tell us that our chars all of a sudden look screwy, that we get no honor in battlegrounds, that our pet pathing is still broken, that our shards overflow our bags, that the frost shock nerf did not work, etc. ?

Why do you not take 5 min to make a sticky outlying the bugs you know about, so we dont waste our time submitting bug reports that you give no feedback to?

I have an idea why - that would actually require WORK. Think about it - real, true, WORK. Nah, you are right, better just keep trolling, drop the whitty comment every once in a while, flame the customers who offer negative feedback... if your boss does not care, why should you...


Reporting bugs, even if they are already known, can in fact help -- it lets us know that the problem is still ongoing. If I posted a sticky using my own knowledge, I would undoubtedly miss easily half the bugs which would only cause more grief.

You'll be happy (I hope) to know that the QA department will be taking a more active role in the Bug Report forum. Please report bugs over there if you know of them.

Also, in the future, submit feedback on our performance to wowcmfeedback@blizzard.com rather than posting it on the forums. Thank you!
- Caydiem -
Assistant Community Manager
  http://forums.worldofwarcraft.com/thread.aspx?fn=wow-general&t=3625269&p=#post3625592
Poster: Caydiem at 6/16/2005 11:11:18 PM PDT
Subject: Re: Char's Face and Skin Colour Stealth chang
  

Q u o t e:
How do I know what type of problems are handled by

1) GMs?

2) Tech Support Team?

3) CMs?

4) Billing Department?


Check this site: http://www.worldofwarcraft.com/support/

Follow the links; they explain the more common questions.

CMs aren't support, really. ;)
- Caydiem -
Assistant Community Manager
  http://forums.worldofwarcraft.com/thread.aspx?fn=wow-general&t=3625269&p=#post3625650

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