Poster: Cinaroth at 6/16/2005 1:45:50 PM PDT
Subject: A show of support: Conclusion |
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Hello again,
It appears the original thread is broken so I was unable to give everyone an update.
Before I post the final results of this event, I wanted to thank everyone who showed support in this unfortunate event. My brother's stance on this was two fold, first, people make mistakes, we wouldn't be human if we didn't. Secondly, people are inherently good, and will do the right thing.
Blizzard did the right thing, and the account has been restored. I (and my brother) have nothing but the utmost respect for the company that hosts this game. While the process that spawned this event is not flawless, it didn't stop them from ultimately reversing their stance and fixing the problem.
My brother in law admits that he was not blameless in this matter, and he has promised that he will monitor the playtime his son has while in game more diligently.
Again, thanks to everyone who helped make this happen, your support to my nephew was simply amazing.
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| | http://forums.worldofwarcraft.com/thread.aspx?fn=wow-general&t=3618387&p=#post3618387 |
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Poster: Caydiem at 6/16/2005 2:46:51 PM PDT
Subject: Re: A show of support: Conclusion |
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I would like to give an update and a clarification on our end as well.
It should be known that speech recognition programs like DragonSpeech and binding programs that allow you to use a different piece of equipment to perform normal keyboard or mouse functions (such as a joystick, for a more common example) are not detected or flagged as cheating programs due to the nature of how they function. If the flags were set off on this particular account, it was not due to such programs.
- Caydiem -
Assistant Community Manager
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| | http://forums.worldofwarcraft.com/thread.aspx?fn=wow-general&t=3618387&p=#post3619722 |
Poster: Caydiem at 6/16/2005 6:58:38 PM PDT
Subject: Re: A show of support: Conclusion |
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Q u o t e:
If I am guessing correctly, the joystick apparatus the child uses is mapped to the arrow keys on the keyboard. If you try using them to move your toon, your movements are indeed very choppy and robot like. I think this is why the game master thought it was a bot.
I am glad that this was fixed and I hope the kiddo has tons of more fun playing.
This is incorrect. As I stated earlier, the programs that allow such things do not cause the third-party program alert to trigger. Our investigation of third-party program usage involves more than simply observing how someone's character is moving.
- Caydiem -
Assistant Community Manager
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| | http://forums.worldofwarcraft.com/thread.aspx?fn=wow-general&t=3618387&p=#post3623104 |
Poster: Caydiem at 6/16/2005 7:05:20 PM PDT
Subject: Re: A show of support: Conclusion |
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Q u o t e:
Yet you banned this person anyway. Even though you allow this program and know how to detect it? Thin... Pretty thin...
Glad the account was restored this should have never happened.
Let me restate -- the speech command programs and control programs do not set off our third-party program alert triggers. We do not and have not actioned accounts for use of these programs.
- Caydiem -
Assistant Community Manager
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| | http://forums.worldofwarcraft.com/thread.aspx?fn=wow-general&t=3618387&p=#post3623200 |
Poster: Caydiem at 6/16/2005 7:56:33 PM PDT
Subject: Re: A show of support: Conclusion |
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Q u o t e:
Cay, wouldnt it just be easier and more straightforward to say what DID trigger the alert? Cripes, it sounds like he either just didnt respond or was using a bad 3rd party hack of some kind- just say so instead of being so cryptic.
I seriously dont think being more specific is going to do any harm, just shut all the speculators up so they can go back to whining about something else.
Being more specific would go into discussing specific action against an individual's account, which I am not doing and cannot do.
- Caydiem -
Assistant Community Manager
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| | http://forums.worldofwarcraft.com/thread.aspx?fn=wow-general&t=3618387&p=#post3623774 |
Poster: Caydiem at 6/16/2005 8:29:49 PM PDT
Subject: Re: A show of support: Conclusion |
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Q u o t e:
But Cay, if another player saw this and reported the bot-like movement, and the GM sent the person a tell and got no response, that would set off flags right?
It's more complicated than that. The "flags" I am referring to are raised by an automated detection process that actively seeks malicious programs. They are not something set off manually by a player report.
- Caydiem -
Assistant Community Manager
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| | http://forums.worldofwarcraft.com/thread.aspx?fn=wow-general&t=3618387&p=#post3624126 |
Poster: Caydiem at 6/16/2005 9:30:23 PM PDT
Subject: Re: A show of support: Conclusion |
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Q u o t e:
Unfortunately, any automated detection program will have a chance to raise false positives. This tendency can be reduced by reducing the event threshold required to trigger a flag... however, this will then reduce the effectiveness of automated triggering events.
In this case, I am not talking about Blizzard programs, because I have no idea how they work. But, I have used and do use automated scanners at my work... i.e. Tripwire. Or for many of you Antivirus programs. Most of the time, they will be correct.
However, in some cases, you wil get false positives. Any of you who manages networks will know this...IDS systems ALWAYS produce false positives and it is why we get paid to monitor networks.
Stating that autmoated scanning systems are foolproof is, at best, being misleading. There are no foolproof automated scanning systems. If there were, AV companies would be out of business.
I'm sorry if this sounds a bit inflammatory, it is not my intent. I just do not like hearing absolutes, especially when it can lead to negative consequences.
[edit] edited typos ... so many :) Blizzard obviously reviewed and corrected for this false positive trigger. However, Caydiem, your statement amounts to "Blizzard is never wrong".
I understand precisely what you're saying, and I can tell you that this is not a case of a false positive.
- Caydiem -
Assistant Community Manager
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| | http://forums.worldofwarcraft.com/thread.aspx?fn=wow-general&t=3618387&p=#post3624711 |
Poster: Caydiem at 6/16/2005 9:31:52 PM PDT
Subject: Re: A show of support: Conclusion |
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Q u o t e:
Ok, then what did you action this account for? I mean, there has to be something; as I can see you are beating very hard around a large bush.
Either, admit that your "investigation" procedures are not "working as intended" or admit that the customer was reinstated to stop a big problem from occuring.
I cannot divulge specific information as you are requesting regarding this particular account. I am simply clearing up the misconceptions. I am not going to admit to either of your statements in the last paragraph as neither are correct.
- Caydiem -
Assistant Community Manager
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| | http://forums.worldofwarcraft.com/thread.aspx?fn=wow-general&t=3618387&p=#post3624724 |
Poster: Caydiem at 6/16/2005 10:03:52 PM PDT
Subject: Re: A show of support: Conclusion |
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All I am doing, Lilda, is clearing up misconceptions and incorrect conclusions about the situation. My hands are tied by much of this.
- Caydiem -
Assistant Community Manager
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| | http://forums.worldofwarcraft.com/thread.aspx?fn=wow-general&t=3618387&p=#post3625052 |
Poster: Caydiem at 6/16/2005 10:49:26 PM PDT
Subject: Re: A show of support: Conclusion |
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Q u o t e:
Cay I don't mean to pester you, but you've replied three times now and I'm worried you haven't seen my question, it's on page 3. Could I get an answer please?
I cannot make such a ruling, Dyami, but understand that macroing your actions in such a way that your character can function without you being at the keyboard is absolutely not allowed.
- Caydiem -
Assistant Community Manager
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| | http://forums.worldofwarcraft.com/thread.aspx?fn=wow-general&t=3618387&p=#post3625475 |
