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Q u o t e:
I understand that community building is a genuine reason to post. However, there are more important issues at hand. Right now, this is not a "community" it's a group of people that want to have their questions answered.

I don't want the CMs to be my buddies. I want them to work for me, like I pay them to.

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Q u o t e:
Caydiem, please look into the professions discussions board for an example of why people are frustrated.

On the front page is a thread with what should be a reasonable and easy to implement request. Seperate forums for each different trade skill. It's 112 pages long with no response. None. Not a peep from you guys on something that should be a no brainer and completely easy to do.

Maybe you already replied to something like that before letting us know that the messageboard gremlins are too busy doing X, Y and Z to be bothered with that right now, but how would I know that? You don't have a "hot topics" webpage or sticky thread that is updated all the time.

In fact, you don't have real discussions with us at all. I bet if you had someone go over to the tradeskill boards and talk, not to them, but with them about the various tradeskill conserns it would ease up a lot of frustration people might have with your lack of communication.

And this is just one example thread. There are a bunch of others too. Answer to yourself why this thread is at 112 pages and growing with no reply and you've just found out why people might be upset at your performance in communication.

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Q u o t e:
It's not about that one issue though and this is a perfect example of your failure.

Why would you post it in general? The post was in the proffesions section. Sticky it in the professions forum where people that cared about it could read it. And even then stickies are not the answer. It's obvious people missed the sticky because they are still making that thread grow and grow. Why is that? Communication failure. Do something about it please.

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Q u o t e:
Actually, I believe the very first acknowledgement of the issue was today in another thread. I admit that I missed it, but it went completely ignored for months.

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Q u o t e:
Here's my question, Cay: Why don't these "other people" answer the questions? Are you CM's the only ones who read the forums?! Do these other people not know how to press the "post reply" button on their own?

I know the devs are busy, but the ARE NOT busy enough to justify not reading the forums at least a few times a week. They aren't busy enough to get off their butts and give you answers without you having to ask them first. They aren't busy enough to get together once every two weeks and give out a "what we are doing with your class" update.

What I'm getting at is, the DEVELOPERS should be taking the lead in talking to us, NOT YOU CM's. The way Blizzard operates, it seems as if the CM's sole job is to placate us, because the developer don't want to deal with us. That's a skewed image to be putting out, and wheather it's you intention or not, Cay, thats what is happening.

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Q u o t e:
I know this is going to compleatly change the tone of the post from attacking cay... heh.. but it's something I'm curious about.

Cay, when you signed up for CM, what did the job description say? I ask because I have a feeling that a large part of the community feels your only obligation is to sit behind a desk and read posts all day... I may be wrong in thinking it involves more, and if I am... well... I feel sorry for you and am thinking again about every applying for such a job. :-p

My point though, is what was the itemized list (and I'm pretty sure this information can be public as it would be on the job application ne?). I think explaining to us what you do may help us understand that the job is a lot more complex than what a lot of us are thinking.

~Vel

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