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Similar to what the famous MMORPG "Everquest" did, I'm suggesting that a player guide system is set up, where approved applicants are given a monitored guide account. Guides could help out the GMs, and deal with trivial tickets such as disputes, technical issues, "stuck" characters, evade-locked NPC's, and so on. This combined with something along the lines of a severity rating system on tickets would greatly increase the quality of customer support that end users are seeing, and might help better the community as a whole (OT: An in-game "rate how well the GM / Guide did" would be nice as well). I also feel that suspensions and "one and only" warnings should be handed out far more frequently, and include the forums to help police some of the rampant community issues that are appearing. Perhaps "guide" moderators for the forums would be a possibility as well?
With a game as massive as this, I'm sure we'd much rather see the majority of the staff in the development team, and not dealing with public relations where communal help is plentiful and readily available. Perhaps offer a minor incentive to guides who perform well, such as a reduction in their monthly fee, an in-game salary, or perhaps a special visual effect of some kind?
I know it's difficult to go through all of the topics , but a simple "I read your post" reply from a rep would be most appreciated.
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