Poster: Shilla at 1/10/2006 1:12:12 PM PST
Subject: Situation on Crushridge: Unacceptable. |
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Greetings.
I thought it might be helpful, to yet again, report the situation on Crushridge.
Since the Server is mainly populated by Italian people (during the 3 Transfers every "non-italian" left the server to seek luck on Twilight's Hammer, Genjuros or Mazrigos) and most of them dont speak english very well, or cant express themselves as they would in their own language, I'll be the person that represents them, if they dont mind. I'll speak up for every single person in that server.
Now, I have a LVL 60 Warlock on Genjuros and transferred him from Crushridge, but I went back to Crushridge because there were fellow friends and Italians to enjoy instances and fun in this beautiful game.
Crushridge has and always has had queues, that's a fact, but in the past week the queues have reached peaks of 1600+ people in queue, resulting in disconnections while in queue, disconnections while in the game preparing for aq or whatever else, lag in the game and discontent amongst the players.
I know that the developers are - as always - "working as hard as possible to resolve the issue" but I sincerely ask you guys to do something, upgrade the hardware for our server to make it more capable for such an amount of players.
Shilla, 60 Rogue
Mack, 60 Warlock
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Poster: Thundgot at 1/10/2006 2:04:22 PM PST
Subject: Re: Situation on Crushridge: Unacceptable. |
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We're aware of the high queues on Crushridge, and it's a concern on our side too. Increasing the realm cap is not something we can do without risking a drop in performance though. There is a limit on how many players we can have on the same realm. Further migration is a possibility though.
That there is one damn fine epic you're wearin'.
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| | http://forums-en.wow-europe.com/thread.aspx?fn=wow-general-en&t=769425&p=#post769666 |
Poster: Thundgot at 1/10/2006 2:13:26 PM PST
Subject: Re: Situation on Crushridge: Unacceptable. |
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Q u o t e:
Do you have an ETA? Because it's 3 hours already I am in the queue and I just got my 6th disconnection.
No definite action scheduled and no ETA at this time. We'll first have to see how the general performance in the data centers react to the changes we're making these days, then look at individual realms. Migration for next week is already set, so we're looking at the week after that, at the earliest.
That there is one damn fine epic you're wearin'.
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| | http://forums-en.wow-europe.com/thread.aspx?fn=wow-general-en&t=769425&p=#post769697 |
Poster: Thundgot at 1/16/2006 6:30:23 AM PST
Subject: Re: Situation on Crushridge: Unacceptable. |
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Just a little clarification: the cap on Crushridge has never been lowered. It's at the exact same value it and all other realms (except newly opened ones) have been at for a very long time.
That there is one damn fine epic you're wearin'.
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| | http://forums-en.wow-europe.com/thread.aspx?fn=wow-general-en&t=769425&p=#post784586 |
Poster: Thundgot at 1/16/2006 2:26:48 PM PST
Subject: Re: Situation on Crushridge: Unacceptable. |
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Q u o t e:
So the fact that queues grew up from 400+ on peak time to 1200+ in less than a week (during which you announced on these forums that the cap on some realm had been lowered) it's just a mere coincidence?
Let me quote your sticky post, to prove that something's wrong:
...
and
...
So, Thundgot, can you explain us what were those "other changes"? Maybe a LOWERED PLAYER CAP?
Quoting two of my posts proves little. You can find the exact realms that had their cap lowered for a few hours in this thread:
http://forums-en.wow-europe.com/thread.aspx?fn=wow-general-en&t=762224
You'll notice Crushridge is not on that list.
About the increase in queues:
1. Comparing last weekend's numbers to the weekend is faulty, as the weekend of January 1st was a holiday where fewer players were online. Also, the queue of 1200 existed for a very short time. A proper comparison would be to the weekend before the holidays, at which time the Crushridge queue was about 650. 650 to 1100 is a much smaller jump than 400 to 1200, though it's still a significant imcrease, similar to the percentage we see on other high-activity realms.
2. The reason for the increase is mainly an increase in players over the holidays and that the 1.9 patch (and especially the Ahn'Qiraj war effort) makes more player spend more time online. The percentage of a realm's population that play at the same time is simply higher.
I'll repeat it: the caps are the same as always. I checked it personally this morning. Any posts to the contrary are purely speculative.
And I'll also say again that we take the concerns of the Crushridge community seriously, and I'm discussing with involved teams how we wish to proceed. We do not like having players spend time in queues, especially not when those queues grow to the size as they have on Crushridge.
However, I do not wish to comment on the likelyhood of each of the suggestions that you have posted both here and on the Crushridge forum until I have something more concrete to post. Hopefully that'll be soon.
That there is one damn fine epic you're wearin'.
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| | http://forums-en.wow-europe.com/thread.aspx?fn=wow-general-en&t=769425&p=#post785531 |
Poster: Thundgot at 1/16/2006 2:32:08 PM PST
Subject: Re: Situation on Crushridge: Unacceptable. |
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Q u o t e:
what are the caps for the newly opened ones then ?
lower / higher?
Newly opened realms have a lower cap to begin with to prevent flooding of the starting areas. They stay lower for no more than a few weeks. Lately we've made sure to increase the caps on those realms to the regular value fairly quickly.
That there is one damn fine epic you're wearin'.
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| | http://forums-en.wow-europe.com/thread.aspx?fn=wow-general-en&t=769425&p=#post785540 |
Poster: Thundgot at 1/16/2006 4:36:24 PM PST
Subject: Re: Situation on Crushridge: Unacceptable. |
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Q u o t e:
Look at this:
Day *** Queue*** Login time *** Time in Queue*** In-game login
9 Jan*** 1060*** 20.45*** 1.55*** 22.40***
10*** 1006*** 20.35*** 1.00*** 21.35***
11*** 940*** 20.25*** 1.40*** 22.05
12*** 1003*** 20.40*** 1.55*** 22.35
13*** 586*** 20.20*** 0.45*** 21.05
14*** 326*** 15.25*** 0.25*** 15.50
15*** 1090*** 21.05*** 2.05*** 23.10
http://img80.imageshack.us/my.php?image=queue7al.jpg
no tricks, nor cheats, aimply the truth (check your logs if you don't believe).
I have no reason to not believe those numbers. They do not surprise me at all, unfortunately. As said, I'm very aware of the situation. It's a solution I'm looking for now, not more data to support that a solution is needed.
Q u o t e:
And, excuse me, but have you seen the Crushridge progress status for the War Effort? We are one the last servers in the list. Where are all these new people who joined to help opening the gates?
New players joined all realms, and generally not to help with Ahn'Qiraj (they're low-level still, after all). Ahn'Qiraj is a main factor in longer playing times on many realms. Maybe not on Crushridge, but players still spend more time in-game. I don't have data telling me exactly what players spend most (or more) time on - maybe leveling (mains or alts) to enjoy the content of patch 1.9.
That there is one damn fine epic you're wearin'.
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| | http://forums-en.wow-europe.com/thread.aspx?fn=wow-general-en&t=769425&p=#post785664 |
Poster: Thundgot at 1/17/2006 10:03:01 AM PST
Subject: Re: Situation on Crushridge: Unacceptable. |
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On the different suggested solutions...
Raising the population cap
First of all: the current population cap is the same as on all other realms, and the same it has been for almost a year now. The Crushridge cap has not been decreased at any time.
Raising the cap is not a viable solution. The current cap is where we've set the balance between allowing players to log in and giving those logged in a good playing experience.
Hardware upgrade
The purpose of this would be to increase the cap, which would then be something for all realms not just one selected one. We currently have no plans to upgrade the hardware on single selected realms. The planned hardware improvements are for entire data centres and are for addressing performance of those centres, not to increase cap on the realms.
Blocking character creation
This is another measure used to address performance on entire data centres, not on single realms. Due to the drawbacks of doing this (mainly denying new players the chance to join their friends' realm) we are not currently positive to using this on single realms.
Migration
Character migration is a tried and approved method of moving players off realms. It might not always seem effective due to the continual influx of new players, but without players migrating the queues would most likely be even longer.
Naturally, players attached to a realm due to a language are reluctant to move, but maybe enough will move together to found a new community on another realm. English language realms are not recognized as belonging to any one-language community, and you should never expect to have a realm populated by only Italians (or any other nationality/language).
Migration is very likely to be offered to Crushridge very soon. I would encourage you to at least consider using it.
That there is one damn fine epic you're wearin'.
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| | http://forums-en.wow-europe.com/thread.aspx?fn=wow-general-en&t=769425&p=#post787351 |
Poster: Thundgot at 1/17/2006 11:10:13 AM PST
Subject: Re: Situation on Crushridge: Unacceptable. |
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Q u o t e:
We consider this.. but if u seggest realm like "Mazinga", no one move.
Not because "english", but because after a quite year we are all 60 and involved in PVP or high level istance like Molten Core and Zul gurub. Its harder enough organize 20-40 player monday to thursday in a full server like crAshridge... but in a empy server its tragic.
Only migration in a server like Ganjuros is a solution.
Genjuros can't take the queue on Crushridge without getting a queue itself. A migration to Genjuros would thus be very likely to be closed down due to population concerns (read: high probability of queues), possibly without any prior warning at all. I think that'd create even more problems as guilds get split over the two realms.
That there is one damn fine epic you're wearin'.
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| | http://forums-en.wow-europe.com/thread.aspx?fn=wow-general-en&t=769425&p=#post787524 |
Poster: Thundgot at 1/17/2006 12:10:55 PM PST
Subject: Re: Situation on Crushridge: Unacceptable. |
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Almanegra, please refrain from assigning words, intentions and attitudes to Blizzard or myself. It's unconstructive and trollish, and serves no purpose but to aggravate people on a topic where we should be discussing in a mature and civil tone.
Thank you.
That there is one damn fine epic you're wearin'.
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Poster: Thundgot at 1/19/2006 5:04:29 AM PST
Subject: Re: Situation on Crushridge: Unacceptable. |
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Just wanted to jump in and compliment the good suggestions, Thorbal. Thanks. :)
I still have no final word on the matter, but I hope to be able to share something tomorrow.
That there is one damn fine epic you're wearin'.
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| | http://forums-en.wow-europe.com/thread.aspx?fn=wow-general-en&t=769425&p=#post791825 |
Poster: Thundgot at 1/20/2006 7:45:38 AM PST
Subject: Re: Situation on Crushridge: Unacceptable. |
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Updated just now:
http://forums-en.wow-europe.com/thread.aspx?ForumName=wow-general-en&ThreadID=754881
Phase 11: January 26th - February 3rd
This migration is mainly to relieve the very long queues on Crushridge, and the destination realm will be brand new. To ensure that the destination realm is filled up we're also including Ravencrest in this first week and a half of migration, and may allow more realms to migrate to the new realm over time.
Note that migration will not be running on Saturdays and Sundays, and probably not on Wednesdays.
Crushridge --> To be announced
Ravencrest --> To be announced
That there is one damn fine epic you're wearin'.
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| | http://forums-en.wow-europe.com/thread.aspx?fn=wow-general-en&t=769425&p=#post794380 |
Poster: Thundgot at 1/20/2006 8:07:13 AM PST
Subject: Re: Situation on Crushridge: Unacceptable. |
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Q u o t e:
Ok thanks for the news, hopefully this will solve some of our problems.
A couple of questions:
1 - will the block for the creation of new alts on crushridge still be in place after the migration? Will it be in place on the new realm as well ?
2 - I never migrated and therefore I don't know how this works. Can I migrate my chars from the website or do I need to be on the pc where I run the game from ? I usually am at work during the days that migration runs.
Thanks again
1. Character creation on Crushridge will be blocked as long as the entire data centre the realm is in has this block. The new realm will have character creation blocked for a few days to prevent people stealing names and such.
2. You do the entire migration on the website.
That there is one damn fine epic you're wearin'.
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| | http://forums-en.wow-europe.com/thread.aspx?fn=wow-general-en&t=769425&p=#post794420 |
Poster: Thundgot at 1/27/2006 1:23:06 AM PST
Subject: Re: Situation on Crushridge: Unacceptable. |
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Q u o t e:
what do you think to do about keeping the situation on normal (this mean "WITHOUT QUEUES") on crushridge after the migration?
Character creation is only intended to be blocked as long as the data centre in general is having performance issues. It will be re-opened on Crushridge when it is re-opened on the other realms in the centre.
The tool we use to battle queues is migration. I already said that in my longer post earlier in this thread.
That there is one damn fine epic you're wearin'.
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