Poster: Mizzy at 7/7/2006 4:09:43 AM PDT
Subject: What on earth are the GM's DOING?! |
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On the night before today i reported a person who was being severely rasistic in the LFG chat and also abused it several time and he also harrased several players.
As i thought that people like him should get a extremely serious warning or banned, i reported him.
Today when i logged in i found a Automated message in my mailbox.
And i thought: Finally they answear (i waited 3 hours the night before).
And what does it say? -.-
Greetings Luzzete (my character)
To obtain a new Hearthstone simply go to an inn and speak to the NPC labeled inkeeper. Select the option to make this inn your new home and the inkeeper will provide you with a new hearthstone. Please do not hesitate to conact us by submitting an in-game. Should you require assistance with another matter.
We regret we are unable to reply on in-game mail.
Regards,
English Game Master Team
Blizzard Europe
Our online FAQ is now updated weekly with hot topics. It¨s a great resource for players. With answers to hundreds of questions. Take a look: http://FAQ.wow-europe.com/en/
NOW WHAT ON EARTH DOES THIS GOT TO DO WITH MY REPORT?!
I seriously think that the GM's need to atleast LOOK before posting their messages... Like omg?
The message even had spelling errors -.-
Like "It¨s" instead of "It's".
Now i seriously got to ask: Is the GM staff made out of bots or are they real life people who actually do look at what that is reported? -.-
Is it just me who have received such bad replys or is this something unique? :P
If any CM tries to delete this i will simply repost it in a half hour becouse it doesn't break any rules and therefor got no reason to be deleted. -.-
This is not offtopic becouse it is a issue inside the game so it should not be reposted somewhere else either :P
Mizzy - Luzzete - Lynara ♥ Pie!
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Poster: Crezax at 7/7/2006 5:04:37 AM PDT
Subject: Re: What on earth are the GM's DOING?! |
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Of course it is bad when something like this happens, but it has happened in the past, and will happen again in the future.
Even I have made that mistake (yes I know it's hard to believe, but it's true) when I was a Game Master. Remember that the Game Masters are only humans, and not bots like you suggested.
This means that when dealing with several tickets at once, you might make a mistake and mix them up and send the wrong answer to players. Everyone makes mistakes sometimes.
I suggest that you submit your ticket again, and it will hopefully work better this time.
And just a side-note: Reposting a thread that got locked or deleted is frowned upon and not something I would recommend.
That Crezax, so hot right now!
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| | http://forums-en.wow-europe.com/thread.aspx?fn=wow-general-en&t=1112114&p=#post1112278 |
Poster: Crezax at 7/7/2006 5:55:00 AM PDT
Subject: Re: What on earth are the GM's DOING?! |
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Q u o t e:
Seriously... I lol'd. With all due respect but how else are we supposed to think if most of the time we are getting AUTOMATED Copy/Paste Messages?
If the messages were automated, mistakes like the one described in this thread would not happen.
Please don't spread false rumors on these forums.
The Game Masters are real people, working as hard as they can. However, when humans are involved, mistakes unfortunately can and will happen.
That Crezax, so hot right now!
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| | http://forums-en.wow-europe.com/thread.aspx?fn=wow-general-en&t=1112114&p=#post1112532 |
Poster: Crezax at 7/7/2006 6:12:34 AM PDT
Subject: Re: What on earth are the GM's DOING?! |
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Q u o t e:
So you're saying each and every message is written by GM from scratch not using any templates? No 'CTRL+C / CTRL+V' action is involved?
And fyi I wasnt 'spreading false rumors' I was stating my opinion on how the job is being done (I do agree there are exceptions though). Is stating one's opinion being frowned upon as well now?
No I did not say templates were never used. What I said was that the process is not automated, which is the part of your post I reacted against.
On the copy/paste subject: Everyone has their opinion regarding that matter. I personally think it is a necessary evil in any kind of support business where you get the same question more than once.
That Crezax, so hot right now!
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