Poster: Batta at 8/3/2006 4:40:50 PM PDT
Subject: Rolling Restarts - 8/3/06 |
| |
We have developed a hotfix to address issues with equipment and enchantments disappearing from players inventories. Because we feel this is a pressing issue, we are performing rolling restarts for all realms. While normally we do not like interrupting service during peak hours, we feel it is necessary to resolve this issue as soon as possible. Thank you for your understanding in this matter. The rolling restarts shall commence shortly.
We've got heads on sticks; you've got ventriloquists
|
| | http://forums.worldofwarcraft.com/thread.aspx?fn=wow-customer-service&t=99136&p=#post99136 |
| |
Poster: Batta at 8/3/2006 5:04:47 PM PDT
Subject: Re: Rolling Restarts - 8/3/06 |
| |
As soon as we conclude our testing of the results of these restarts, we will provide you all with an update on the item enchantment issue. Thank you again for your patience and understanding.
We've got heads on sticks; you've got ventriloquists
|
| | http://forums.worldofwarcraft.com/thread.aspx?fn=wow-customer-service&t=99136&p=#post99168 |
Poster: Kaone at 8/3/2006 5:24:45 PM PDT
Subject: Re: Rolling Restarts - 8/3/06 |
| |
Q u o t e:
have the rolling restarts been done across all realms? if so, i still have not have my enchant returned.
No. Rolling restarts are still underway for most realms.
Half King of Beasts + half Monarch of the Skies = ?
|
| | http://forums.worldofwarcraft.com/thread.aspx?fn=wow-customer-service&t=99136&p=#post99184 |
Poster: Batta at 8/3/2006 4:40:50 PM PDT
Subject: Rolling Restarts - 8/3/06 *edited post* |
| |
UPDATE 6:55 PM PDT- Restarts have been completed and initial reports seem to indicate resolution for this matter. Thank you again for bearing with us during this issue. Should you still appear to be experiencing an issue relating to enchantments applied to items over the last twenty-four hours, please submit an in-game petition describing the issue for further review by our Game Master staff.
----
We have developed a hotfix to address issues with equipment and enchantments disappearing from players inventories. Because we feel this is a pressing issue, we are performing rolling restarts for all realms. While normally we do not like interrupting service during peak hours, we feel it is necessary to resolve this issue as soon as possible. Thank you for your understanding in this matter. The rolling restarts shall commence shortly.[ post edited by Batta ]
We've got heads on sticks; you've got ventriloquists
|
| | http://forums.worldofwarcraft.com/thread.aspx?fn=wow-customer-service&t=99136&p=#post99136 |
Poster: Batta at 8/3/2006 6:35:36 PM PDT
Subject: Re: Rolling Restarts - 8/3/06 |
| |
Q u o t e:
What about lost characters? My daughter logged on today to find that all of her characters have disappeared, including her level 60 hunter. She is extremely upset. I bought this account for her for Christmas and she has put many hours into these characters. She created a new character, only to log off and log back on, finding that the new character had been deleted as well. Then, when she finally created another new character, and opened a game ticket, you did a re-start, killing her game ticket. I had a game ticket open at the same time about the same issue. I received an email that said that Blizzard is working on the issue, but the email didn't say what is being done. It said to check this website, but I don't see anything about lost characters related to the restarts. Can you help me?
This does sound as if it is entirely unrelated to the rolling restarts performed this evening. Can you provide me with the level 60 hunter's name and realm, Morindrel?
We've got heads on sticks; you've got ventriloquists
|
| | http://forums.worldofwarcraft.com/thread.aspx?fn=wow-customer-service&t=99136&p=#post99247 |
Poster: Batta at 8/3/2006 6:56:15 PM PDT
Subject: Re: Rolling Restarts - 8/3/06 |
| |
Q u o t e:
Her name is Murasaki. Her realm is Eonar.
Thank you, Morindrel. Please have her submit an in-game petition from her remaining character on Eonar, as it does appear Murasaki has been deleted. After some investigation, our Game Master staff should be able to determine whether or not the account may have become compromised. If this ends up being the situation, I encourage you to review the following thread:
http://forums.worldofwarcraft.com/thread.aspx?fn=wow-customer-service&t=92973&p=1&tmp=1#post92973
We've got heads on sticks; you've got ventriloquists
|
| | http://forums.worldofwarcraft.com/thread.aspx?fn=wow-customer-service&t=99136&p=#post99263 |
