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Poster: Fenrose at 8/3/2006 9:00:43 AM PDT
Subject: Can you close my account. Please.
   Hey folks, my account should have closed the other day but since my wife started a new account about a month ago, I was going to get a free month once she successfully paid for her first month.

Well... needless to say, fed up with blizz's lack of customer service skills, I quit. I cancelled my account. My wife's account is gone as well, so I won't be getting a free month.

So... can you just cancel my account already? The pending free month won't meet the reqs for getting a free month and I just want my account closed. What does it take to have this done?
Poster: Pavonum at 8/4/2006 8:59:58 PM PDT
Subject: Re: Can you close my account. Please.
   While I understand your frustration, Fenrose, I'm sorry to say that this is not a matter over which the Game Master Department holds sway; any issues you may have with your monthly subscription (or the time allotted to your account) are fully under the jurisdiction of Billing, and thus you shall have to speak with them regarding your concerns. I would, however, like to point out a clause (more specifically, Section 1F) in the Terms of Use to which you have agreed that relates to the situation you have described. To wit:

Q u o t e:
There are no refunds where the Account is terminated prior to the end of a subscription period; the Service will be available for your use until such time that the then-current subscription period expires.

Although I understand that your desire is not for a refund, but rather to have your account irretrievably closed, there are no circumstances under which that may be done so long as there is still pre-paid (or free) time allotted to it. I do apologise, however, for any distress this may have caused you, and wish you the best in your adventures in- or out-of-game. :)
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