Poster: Berghe at 8/3/2006 7:01:23 AM PDT
Subject: In-Game Mail Issue [Resolution Enclosed!] |
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Hello folks,
Unfortunately there is currently an issue with the in-game mail system. I will describe it below, as well as provide the workaround.
Issue
When attempting to retrieve an item out of the in-game mail system a character will recieve an 'Internal Mail Database Error' and 'The item was not found'.
DO NOT DELETE THE MAIL. We will be unable to restore any mail deleted due to this issue, as the items are retrievable.
Workaround
- Attempting to retrieve the item attached to the in-game mail.
- After receiving the above mentioned message close the World of Warcraft.
- Log back on to the World of Warcraft and the attached items should shortly appear in the inventory of your character.
Please accept our apologies for any inconvenience caused due to this issue, we are looking into the underlying cause. In the meantime please follow these steps, and note that the items are not lost.[ post edited by Berghe ]
I do not kill with my gun; I kill with my heart.
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| | http://forums.worldofwarcraft.com/thread.aspx?fn=wow-customer-service&t=98592&p=#post98592 |
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Poster: Berghe at 8/3/2006 7:49:30 AM PDT
Subject: Re: In-Game Mail Issue [Resolution Enclosed!] |
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Q u o t e:
Happy belated birthday! >.>
Ha ha! Thank you Barolas. ;)
I do not kill with my gun; I kill with my heart.
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| | http://forums.worldofwarcraft.com/thread.aspx?fn=wow-customer-service&t=98592&p=#post98630 |
Poster: Berghe at 8/3/2006 7:01:23 AM PDT
Subject: In-Game Mail Issue [Resolved] *edited post* |
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Updated
This issue should now be resolved. I'm leaving this resolution up here for the time being, just to be on the safe side. ;)
Thank you for your patience while this issue was investigation, addressed and finally resolved.
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Hello folks,
Unfortunately there is currently an issue with the in-game mail system. I will describe it below, as well as provide the workaround.
Issue
When attempting to retrieve an item out of the in-game mail system a character will recieve an 'Internal Mail Database Error' and 'The item was not found'.
DO NOT DELETE THE MAIL. We will be unable to restore any mail deleted due to this issue, as the items are retrievable.
Workaround
- Attempting to retrieve the item attached to the in-game mail.
- After receiving the above mentioned message close the World of Warcraft.
- Log back on to the World of Warcraft and the attached items should shortly appear in the inventory of your character.
Please accept our apologies for any inconvenience caused due to this issue, we are looking into the underlying cause. In the meantime please follow these steps, and note that the items are not lost.[ post edited by Berghe ]
I do not kill with my gun; I kill with my heart.
|
| | http://forums.worldofwarcraft.com/thread.aspx?fn=wow-customer-service&t=98592&p=#post98592 |
