Poster: Meltz at 7/31/2006 1:12:16 PM PDT
Subject: My account status/investigation |
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My account was hacked and reported over a week ago. The GM was unable to give me any sort of detailed timeframe on how long it would take to get my stuff back.
I was wondering if you could check to see if there has been any progress. I would like to be able to attend raids again and not feel like the redheaded stepchild.
Also, will they also restore my trade skills and item enchants?
Thank you very much.
P.S. - Hi. Elco.[ post edited by Meltz ]
WWRPD?
Not heal Phrenetic.
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| | http://forums.worldofwarcraft.com/thread.aspx?fn=wow-customer-service&t=96421&p=#post96421 |
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Poster: Caerrus at 7/31/2006 3:10:19 PM PDT
Subject: Re: My account status/investigation |
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Hey Meltz (Elco? Is that you?!), I can assure you that the information you have provided has been forwarded to our Account Investigation Team.
They will attempt to verify the loss you have reported, determine the cause of the loss, and provide you with a restoration of your characters/items. We are, unfortunately, not able to provide you with any detailed timeframe on how long it may take for an Investigator to contact you with more information; but we would ask you to remain patient while you wait for an e-mail. It is unlikely that they will be able to restore your Professions or the enchants on your items, but you may want to try asking the Investigators when they contact you. Good luck! :)
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| | http://forums.worldofwarcraft.com/thread.aspx?fn=wow-customer-service&t=96421&p=#post96511 |
Poster: Caerrus at 8/14/2006 8:43:45 AM PDT
Subject: Re: My account status/investigation |
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Sorry for the delay in responding, Meltz; it is rather early in the morning. ;)
Although I am unable to provide you with a specific estimate as to how long it may take, I can assure you that I've looked into this matter and verified that you will be contacted very soon and provided with information about the results of the investigation into your account. I am very sorry for the inconvenience that this has caused and thank you for your continued patience.
But hark, methinks a mortal doth approach...
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| | http://forums.worldofwarcraft.com/thread.aspx?fn=wow-customer-service&t=96421&p=#post107986 |
Poster: Caerrus at 8/14/2006 9:08:30 AM PDT
Subject: Re: My account status/investigation |
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So when I said that I had verified that you would be contacted very soon with the results of your investigation, that translated to "/shrug"? I'm sorry that I am unable to provide you with more information, but I can only assure you that it won't be much longer. Hang in there, Meltz.
But hark, methinks a mortal doth approach...
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| | http://forums.worldofwarcraft.com/thread.aspx?fn=wow-customer-service&t=96421&p=#post108002 |
Poster: Caerrus at 8/15/2006 1:00:40 PM PDT
Subject: Re: My account status/investigation |
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I'm glad to hear that your restoration was completed successfully, Meltz.
To inquire about any items that we were not able to restore, please send an e-mail to wowcharhelp@blizzard.com. However, if you give me a list of a few of the items you're most concerned about, I'd be happy to take a look and let you know if we were able to restore them. :)
EDIT: I just saw your list - one moment while I look into this. :)[ post edited by Caerrus ]
Who are you, masked mystery man?! Unveil yourself...
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| | http://forums.worldofwarcraft.com/thread.aspx?fn=wow-customer-service&t=96421&p=#post108949 |
Poster: Caerrus at 8/15/2006 1:10:01 PM PDT
Subject: Re: My account status/investigation |
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Q u o t e:
Beat you to it! Check out post # 17.
Thanks and sorry for being grumpy the other day. It was a long Monday without coffee.
Oh, those are on my Warlock on Kargath ; Horde.
Not at all, Meltz - I completely understand and I am truly very sorry for the time it took to complete the restoration process. You should be happy to hear that all of the above items (and many, many more) were successfully restored. :)
Who are you, masked mystery man?! Unveil yourself...
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| | http://forums.worldofwarcraft.com/thread.aspx?fn=wow-customer-service&t=96421&p=#post108952 |
Poster: Caerrus at 8/15/2006 1:21:51 PM PDT
Subject: Re: My account status/investigation |
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Q u o t e:
Thanks!
Now this is the part where you place the link where I can send an email to blizzard praising you so you get a raise when they come around.
Haha, well, I was only the messenger, but if you would like to submit feedback about any particular Game Master (like, say, Jaretous - the Account Investigator who handled your case), this can be accomplished by sending an e-mail to wowgmfeedback-us@blizzard.com. In any case, I'm glad to see that everything has turned out well and wish you the very best in the future, Meltz. :)
Who are you, masked mystery man?! Unveil yourself...
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| | http://forums.worldofwarcraft.com/thread.aspx?fn=wow-customer-service&t=96421&p=#post108957 |
