Poster: Tarnian at 7/31/2006 8:39:11 AM PDT
Subject: Canno't log into account (please help) |
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Hi. After recovering my compromised account (not this one), I could play again on it. I noticed in the manage account section that my subscription was going to charge my credit card on July 11th which has obviously passed a long time ago... For 2 days I could play, but today it says: You have used up your prepaid time for this account. Please purchase more to continue playing.
The weird thing is that in account management, my account is marked as "Active" but in subscription this is what i see:
Your Mastercard will be automatically billed on July 11, 2006 4:49 AM PDT
Can you help please?
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| | http://forums.worldofwarcraft.com/thread.aspx?fn=wow-customer-service&t=96123&p=#post96123 |
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Poster: Caerrus at 7/31/2006 8:42:51 AM PDT
Subject: Re: Canno't log into account (please help) |
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That's very odd; I'm sorry to hear you're having trouble logging in, Tarnian. I am, unfortunately, unable to provide you with any reasoning as to why this may be; however, I would ask that you contact our Billing & Account Services Department by phone at 1-800-592-5499 (Mon-Fri, 9am-6pm PDT) as soon as possible so that they may assist you in resolving the issue. Good luck and thank you for your patience! :)
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| | http://forums.worldofwarcraft.com/thread.aspx?fn=wow-customer-service&t=96123&p=#post96128 |
Poster: Caerrus at 7/31/2006 9:36:39 AM PDT
Subject: Re: Canno't log into account (please help) |
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Could you please provide me with the name of a character on that account and the realm the character is located on, Tarnian?
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| | http://forums.worldofwarcraft.com/thread.aspx?fn=wow-customer-service&t=96123&p=#post96186 |
Poster: Caerrus at 7/31/2006 9:43:32 AM PDT
Subject: Re: Canno't log into account (please help) |
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I'm glad to hear that the issue was resolved, Tarnian. Safe travels! :)
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| | http://forums.worldofwarcraft.com/thread.aspx?fn=wow-customer-service&t=96123&p=#post96194 |
