Poster: Beardog at 7/30/2006 10:27:45 PM PDT
Subject: Really really pissed off customer. |
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I forwarded this to Wowgm@blizzard.com AGAIN in hopes I will get a less incompetent gm.
Furthermore, I think it's infuriating, that i recieve a response from a GM about troubles we have with raiding in this game, expecting compensation or atleast a sorry were working on fixing it.
(I mean thats why you give GM's powers isn't it to actually "SUPPORT THE !&$%ING COMMUNITY")
But no, the idiot doesn't even READ MY FREAKING EMAIL. See for your self, oh yeah and btw this isn't the first !&$%ing time we've had problems with your encounters. I reported that as well, but let it drop. Enough is enough, Fix your content or start compensating us, or were leaving.
Q u o t e:
Greetings,
Thank you for contacting the World of Warcraft Game Master Department.
Answer: We do apologize for this issue. If you wish to complete it successfully, note that many mobs aggro through the walls prior to their wave. When going through the instance, try to stay away from walls, and off of high objects, unique hills, buildings, etc. The quest may be more likely to complete successfully this way.
Should you require further assistance, please submit another help request the next time you are online. We hope you continue to enjoy your experience in World of Warcraft!
For any game play questions, please refer to our site at http://www.blizzard.com/support/wowgm/
*** Please do not respond to this email as all conversations on this matter would be best handled online. ***
Regards,
Draijlough
Game Master
Blizzard Entertainment
http://www.worldofwarcraft.com
Q u o t e:
-----Original Message-----
From:
To: wowgm@blizzard.com
Sent: 7/29/2006 12:20:48 PM
Subject: ATTN: SUPERVISOR
Last night, Friday the 28th of July my guild was doing MC. Our raid
ID="388158" we progressed to ragnaros whom we kill on a regular basis.
Last night he was spawning his sons and not submerging properly, thus he was still instant killing players, on top of that he was summoning his next wave of sons about 2minutes early.
On our first attempt our main tank fell through the world, causing a wipe.
The 2nd attempt's failure was caused by the summoning bugs in the instance.
The 3rd attempt's failure was also caused by the bugged boss.
I personally have had it up to my eyeballs with these $!@%ty buggy instances I've reported them before, I even sent the supervisors an email detailing what happened in AQ on 06/05/2006 I am attaching that email.
To sum it up, we were fighting Rajaxx in AQ, and as he ran towards us all of his waves respawned, we managed to kill him and the lovely gm wouldn't despawn them or help us in any way Or pay for the repairs your bug caused.
In essence, I will page paging gms at the start of our instances so that they may witness these bugs and pay for our pains, if you do not start compensating us, we will be moving to another game as an entire guild at the soonest opportunity.
Either fix your $!@%, or compensate the players.
Good, Bad I'm the guy with the gun. Bruce Campbell
| | | http://forums.worldofwarcraft.com/thread.aspx?fn=wow-customer-service&t=95951&p=#post95951 | | | Poster: Berghe at 7/30/2006 11:05:11 PM PDT
Subject: Re: Really really pissed off customer. |
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We truly are sorry for such situations, they are not intended and all reports concerning the matter are being collected and forwarded on to the appropriate people. I assure you that this not something we consider unimportant. We completely understand how much frustration this issue can and is causing, and there is every intention of resolving this as soon as possible.
I apologize if any previous response concerning the matter has not been to your satisfaction, and I appreciate that you've used our rating system included in our e-mails, and have also contact wowgm@blizzard.com . While wowgm@blizzard.com is a contact address of ours, I would strongly encourage directing any e-mails that contain feedback to wowgmfeedback-us@blizzard.com so that they may be addressed by the proper staff within our department. That e-mail address is closely monitored and is a great tool for players and our department alike, as it is a communication line for you to let us know how we are doing our jobs - and we can then in turn use that to better our quality of service.
Again, Beardog, I am sincerely sorry for any distress we have caused. This issue is something that is currently being looked into, and a resolution will be available as soon as possible - we are not overlooking this.
Sic vis pacem, para bellum!
| | | http://forums.worldofwarcraft.com/thread.aspx?fn=wow-customer-service&t=95951&p=#post95994 |
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