Poster: Ithurn at 7/29/2006 4:46:59 AM PDT
Subject: Dealing with account admin. |
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I'm sorry if this is the wrong place to be posting about this, but waking up to finding that a toon you've spent over 80 days played on is banned kinda upsets a person.
"Please review the World of Warcraft Terms of Use at
http://www.worldofwarcraft.com/legal/termsofuse.html, which you
accepted when you installed World of Warcraft and established the account(s).
Section 2, Paragraph C details the limitations of game play
modifications and use of any third-party or âœpacket sniffingâ software. In
addition, Section 3, Paragraph C, parts iii and iv restrict the use of
any hack, scripting or macroing software which obtains information from
World of Warcraft to gain a competitive advantage over other players.
Furthermore, any activities not intended by game design which affect
the economy, the client, player characters or the world itself have a
tremendous negative impact on the potential enjoyment for all players.
The effects of these activities take many forms including a bloated game
economy, server instability, and allowing unauthorized access to
accounts, computers, and player data.
As a result, the account(s) will no longer be accessible and will
unfortunately not be reopened under any circumstances."
I was quite taken back. I've been using the same mods for months and never thought that there was anything against the ToU. Ctraid? Cosmos? threatmeter? nurfedui?
I sent a email to the account admin inquiring about why my account was closed and recieved:
"Greetings,
As has been previously communicated, we consider the closure of the
account to be final. Any further communication regarding this account
will go unanswered.
Again, we do apologize for any inconvenience."
Real sincere apology there.
Unfortunately for me I'm stationed in Korea and it ended up being about 10 min too late for me to call the acct/billing dept # posted. So I decided I'd try to talk to a ingame Gm to see if he'd be able to help by any chance. 2 hrs later I do get addressed by a GM and he directs me to the account admin. Obviously I dont want to talk to those guys anymore untill I know more because according to that email they won't do anything the moment they hear my acct name.
I'm using the account of a buddy that's deployed in Iraq to post this.
I'm confused as to why the account admin won't even tell me exactly what went wrong, what I supposedly did to violate the ToU. I sent another email that is longer than the first and explaining more about the situation. I'm worried, however, that I may not get a response.
I'm mainly worried that my account is being closed because of someone else using it. Can't the check the IPs? How can I be held responsible for someone using my account when I don't know of anyone else having access?
Anyways, if anyone at blizz wnats to contact me outside of posting here get with me on the email tied to the account that owns "Rosilyne" 60 UD Mage on Archimonde.
If there's a forum GM that can help though I'd appreaciate it.
| | | http://forums.worldofwarcraft.com/thread.aspx?fn=wow-customer-service&t=94603&p=#post94603 | | | Poster: Kaone at 7/29/2006 11:22:43 AM PDT
Subject: Re: Dealing with account admin. |
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Hello Ithurn,
I have inquired into this matter and can assure you that this issue was not related to playing in a foreign country. However all discussion on this matter must be made directly between you and our Account Administration department. Account Administration can be reached either by email at wowaccountadmin@blizzard.com or via the Website E-mail Form at:
http://www.blizzard.com/support/wowaa/?id=eSupport000
I wish you the best with this.
Half King of Beasts + half Monarch of the Skies = ?
| | | http://forums.worldofwarcraft.com/thread.aspx?fn=wow-customer-service&t=94603&p=#post94694 |
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