I'm afraid that the Game Master Department has no involvement in the Paid Character Transfer service, Zlug, and thus I'm not able to offer any definitive answer to your question. Have you tried checking the Transactions page to see your transfer's current status? Beyond that, you'd have to speak with Billing directly, as this is a matter within their control; you may contact them via e-mail (firstname.lastname@example.org) or phone (1-800-59-BLIZZARD) between the hours of 9 a.m. and 6 p.m. Pacific time, Monday through Friday. :)
Look at my works, ye mighty, and despair...