|Poster: Sax at 7/27/2006 4:30:32 AM PDT|
Subject: Characters Still There, Items and Gold Gone!
To Whom It May Concern:
My account was just comprimised overnight last night. I am unsure of how this occurred. I discovered the comprimise when I tried to login and my password was no longer valid. I used the "Password Recovery" system on the main WoW.com page and reset the password.
My characters are all still there; none have been deleted. However, all the items on all my characters level 50 and up have been been sold! All my characters are naked standing next to the closest mailbox. All items in the bank have also been cleared out. None of my characters have more than a few silver to their name.
I saw the Blue response on password recovery and character restoration; however, my characters are all still there -- It's the items that are not! What do I do? Who do I call? Is it even possible to get all my stuff back? I can't remember exactly what each character had on them or in the bank in every slot. Do I file a petition in-game or call the 1-800 number as soon as they open today? Please advise!
|Poster: Berghe at 7/27/2006 4:37:48 AM PDT|
Subject: Re: Characters Still There, Items and Gold Go
The steps to go about addressing a compromised account are listed in this thread, Sax: https://forums.worldofwarcraft.com/thread.aspx?fn=wow-customer-service&t=92973&p=1&tmp=1#post92973
I am truly sorry to hear of your situation, and I hope that the losses your character has incurred will soon be reversed. :(
Sic vis pacem, para bellum!