Poster: Worldgorger at 7/26/2006 1:57:25 PM PDT
Subject: Complaint Over Inadequite Service Resolution |
| |
Recently I have had issues with the services offered by GMs.
I have issued a formal complaint to WowGmFeedback-US@blizzard.com yet have not gotten any type of resolution.
I have had issues recently with a quest item restore.
In fact prior to the attempted restoration I was given no headway as to any type of limited restores for this character whatsoever from any of the GMs. I have the text logs and screenshots if need be.
Had I known I would only allowed a last restore for aquired quest items I would have waited before using it.
Since I have been rejected any farther restorations I have been completely ignored by GMs on the live server.
My tickets have been closed and I was sent automated e-mails in-game (and to my proper out of game account e-mail) stating the GMs caught the ticket while I was off line - even though I was logged in and saw the tickets closed right before my eyes.
Is there another proper channel I can contact to get the bottom of this service issue?
|
| | http://forums.worldofwarcraft.com/thread.aspx?fn=wow-customer-service&t=93211&p=#post93211 |
| |
Poster: Kaone at 7/26/2006 2:08:15 PM PDT
Subject: Re: Complaint Over Inadequite Service Resolution |
| |
Hello Worldgorger,
I am sorry to hear that you are having such issues. WowGmFeedback-US@blizzard.com is the correct email address to use for complaints of this nature. Please keep in mind that each account is allocated a limited number of restorations for all voluntary reimbursement requests made on that account. Once these are used up future restorations may be denied. If you however feel a Game Master has acted incorrectly or poorly I would indeed make further contact to WowGmFeedback-US@blizzard.com. Our restoration policies can be referred to at:
http://www.blizzard.com/support/wowgm/?id=agm01724p
Half King of Beasts + half Monarch of the Skies = ?
|
| | http://forums.worldofwarcraft.com/thread.aspx?fn=wow-customer-service&t=93211&p=#post93219 |
