Poster: Effereal at 7/26/2006 5:26:42 AM PDT
Subject: Bots Everywhere! |
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Why is it that nothing can be done about the number of bots that are in the game? I know in the past you have closed down quite a few accounts, but it is starting to really make the game unplayable at times? I turned in five last week, and found another two last night! When you are trying to complete a quest, where the drop rates aren't that great anyway, they just make the experience more and more frustrating.
I was in in Felwood last night trying to complete a warlock quest and there were a couple of bots working the area. I thought "okay, whatever, I'll log out, get up early in the morning and try again." When I tried again this morning, they were still there! To make it even more irritating, I think one of them is one that I turned in last week!
C'mon there has to be a way to help us out and get the bots out of the game. What happened to the "no tolerance" policy?
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| | http://forums.worldofwarcraft.com/thread.aspx?fn=wow-customer-service&t=92771&p=#post92771 |
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Poster: Caerrus at 7/26/2006 8:48:11 AM PDT
Subject: Re: Bots Everywhere! |
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We've responded to this topic many times, Mallaidh; and as we've said before, botting is something that we take very seriously and we investigate each and every report we receive. Our investigations into reported bots can take a while to complete; but if we find that a player is indeed botting, you can be sure that all appropriate actions will be taken. There is, as I've said before, a huge difference between a player who is suspected of being a bot, and a player who actually is a bot; so please keep that in mind. We sincerely appreciate your patience and would ask you to continue reporting players that you suspect of botting, so that we are able to investigate the character. Thank you!
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| | http://forums.worldofwarcraft.com/thread.aspx?fn=wow-customer-service&t=92771&p=#post92847 |
Poster: Caerrus at 7/26/2006 9:12:44 AM PDT
Subject: Re: Bots Everywhere! |
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Q u o t e:
lol, I knew saying that would get a response :p SOrry, for poking you with a stick.
<3
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| | http://forums.worldofwarcraft.com/thread.aspx?fn=wow-customer-service&t=92771&p=#post92861 |
Poster: Kaone at 7/29/2006 11:40:54 AM PDT
Subject: Re: Bots Everywhere! |
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Q u o t e:
1. Why is an obvious bot(s) still active days and multiple tickets later? Someone can utter a single cuss word and almost immediately be banned but someone hurting the game is left to go on their way. Both situations can be problems but hte priority seems pretty clear to me.
There is a difference in how those two examples or yours are handled by us. In the case of a verbal harassment violation the Game Master who answers your ticket also immediately addresses the harassment. However in a case of a report of a "bot" the Game Master does not do on-the-spot investigating but rather forwards the issue onwards for in-depth evaluation. While this takes longer it is very accurate and ensures that the appropriate action has been taken.
Q u o t e:
2. Should I continue reporting? Do my reports actually go anywhere? I understand the privacy concerns but SOME sort of feedback would go a long, long ways. If my reporting helps I'll continue to do it, I enjoy this game and want to keep it clean. If not it's a waste of my time and I have to decide whether I want to continue to play on a slanted playing field.
Yes you should and yes the reports do. Direct feedback on a case-by-case basis is not possible to provide you with due to privacy considerations. However I can say that this last month we closed around 60,000 accounts for such violations of World of Warcraft's Terms of Use, including the use third-party programs to farm gold and items. We are very dedicated to trying to provide a safe and fair play environment.
Half King of Beasts + half Monarch of the Skies = ?
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| | http://forums.worldofwarcraft.com/thread.aspx?fn=wow-customer-service&t=92771&p=#post94700 |
