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We have received reports that players are occasionally losing the ability to chat in select channels, such as Trade or LookingForGroup, or instead find themselves stuck in one of these channels, even in areas where they would not normally exist. Although our continual efforts are working toward a more permanent resolution for this matter, in the meantime we can offer steps which should correct ones chat channels. Please bear in mind that this process must be performed precisely as it is offered, or it is likely that the issue shall not be addressed accordingly. That said, on to the main event!
Step One: Restoring Default Chat Settings
1. Log out of World of Warcraft to your desktop.
2. Navigate to the World of Warcraft folder, which is often found in the Program Files directory (the default path is C:\Program Files\World of Warcraft).
3. Once there, travel to the following folder: WTF\Account\ACCOUNTNAME\Realmname\Playername.
For example, if your account name is ILOVEWOW, and the character experiencing the issue is named Gamemaster on a fictional server called Blizzard, the file path would be: WTF > Account > ILOVEWOW > Blizzard > Gamemaster.
4. Find the file entitled chat-cache.txt and delete it. This shall ensure that your chat settings are restored to their defaults the next time you log in.
5. Log back into World of Warcraft and see what effect that has had on your issue. If it has not yet been resolved, fret not! We need only move on to...
Step Two: Leaving and Joining Channels
1. Travel to a major city Ironforge and Orgrimmar seem to be popular choices, but any of the six capital cities (the others are Stormwind, Darnassus, Thunder Bluff, and Undercity) will do.
2. Type the following scripts one by one into your chat window, ensuring that you follow the spacing, capitalization, and punctuation precisely as they appear below, and pressing Enter after each:
/script LeaveChannelByName("Trade - City");
/script LeaveChannelByName("LookingForGroup - City");
/leave General
/leave LocalDefense
For private channels, use /leave channelname (no quotes), e.g. /leave guildmages
Note: If you receive an error message after entering one of these scripts, then it has not been entered properly; if that is the case, it may help to copy them straight from your browser window and paste them into the chat window in-game, to ensure that nothing is missed. Also, it is not necessarily a bad sign if nothing occurs after you put these in; so long as you do not receive an error message, youre in good shape.
3. Now for the easy part. Type the following into your chat window, pressing Enter after each:
/join General
/join Trade
/join LocalDefense
/join LookingForGroup
For private channels, use /join channelname (no quotes), e.g. /join guildmages
4. You should now be able to speak in these channels as you normally would. Huzzah! If not, however, theres still one more thing to try
Step Three: Resetting the UI
1. Log out of World of Warcraft to your desktop, thereby exiting the game completely.
2. Navigate to the World of Warcraft folder, which is often found in the Program Files directory (the default path is C:\Program Files\World of Warcraft).
3. Either rename (or delete) the WTF, WDB, and Interface folders. (Note: If you do not wish to permanently lose any third-party addons you may have accrued, or macros youve written for your characters, you would be well-advised to merely rename the folders, rather than delete them entirely.)
4. Log back into the game by double-clicking WoW.exe, ensuring that you do not reinstall any addons before doing so.
And there you have it: The means of resolving an issue with one's chat channels. If, after having performed the above steps, your chat channels still havent been restored to their former glory, then the issue you are having may be best handled through our Technical Support Department. Please visit our Technical Support page: (http://www.blizzard.com/support/wow/) for common issue resolutions and information on how to contact them by phone or e-mail.
Please accept our most sincere apologies for what is admittedly something of a complicated process; you have our utmost assurance that the pertinent information regarding this issue has been forwarded to the proper authorities to address it, and they are currently taking steps to do so as quickly as is possible. For the time being, best of luck in your adventures, and thank you for your continued patience.
They wanted me for their army or whatever...
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