|Poster: Tanthalas at 7/20/2006 9:57:13 PM PDT|
Subject: Question about item restoration
Hey folks, around two months ago I revived my account (I quit WoW for about.. half a month heh) and when I tried to log in my password was incorrect.
What flashed through my mind was "Meh, I must have forgotten my password in the last two weeks". I restored my password through the blizzard site and without another thought I created a new character on a new server and began to play.
Fast forward to now!
I got bored of running BWL on my new 60 priest, and decided it would be fantastic to go back to my warrior. I logged on WoW, opened the Maelstorm server page and... ho! My 60 warrior is naked. I check my other 60 on bleeding hollow and he is also stripped bare.
I reported this phenomenon to a GM and he froze my account to... keep me... safe.....? Anyways... I filled out a form and mailed some ID to blizzard HQ.
Huzzah! The access to my account was restored which left me in exactly the same position as I was a week earlier. Now that you understand the background to my story, here is my question...
I filled out the restoration request for my character, but the GM was unable to tell me if it was even possible to restore items that were removed 2+ months prior. He was all like "But if I tell you, it wont be a surprise!" (I might be paraphrasing a little).
I was wondering if any of you people who read this forum have ever encountered a situation like this; where an item was deleted/removed/sold a large amount of time prior to the time of restoration. Please post how things worked for you so I know if theres any hope or if Im just wasting my time.
|Poster: Kaone at 7/21/2006 9:41:27 AM PDT|
Subject: Re: Question about item restoration
Your case is indeed a little more unusual than many. From what I gather, in essence your account was compromised over 2 months prior to you reporting it. Now I inquired into your account and it is safely pending an investigation. However how well this investigation will be able to cope with your large delay I can not say. I can assure you that we will try to assist you and examine your case as best we can. That said I do not want to encourage false hope and I want you to understand that not all data and logs are kept indefinitely. This may mean that certain areas of your case can not longer be looked into. Similarly it may limit what is able to be restored if items were taken. Hopefully everything will work out but I feel it is wise for you to be aware of the potential situations. Good luck Tanthalas. *crosses fingers*
Save Sharpbeak from the trolls of Jintha'Alor!