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Poster: Xirocco at 7/15/2006 12:16:20 AM PDT
Subject: Char Transfer Problem On Payment Page
   I am on the final step of the char transfer, and any time when I hit finish on the last page it just reloads the page. When I try and use "new" credit card I input the information for the same card that WORKS for my wow account and the page is saying invalid credit card number.

Is there currently a problem with the billing system or what? Any response besides "Call the billing department from 9am-6pm Mon-Fri" would be greatly appreciated, considering its Saturday :-)
Poster: Pavonum at 7/15/2006 12:20:26 AM PDT
Subject: Re: Char Transfer Problem On Payment Page
   You don't know how much I would like to offer any response aside from "You would be best served to contact Billing directly between the hours of 9 a.m. and 6 p.m. Pacific time, Monday through Friday," Xirocco. Honestly, I wish there were anything more I could offer, but I am not involved in the process, nor is there anyone around from Billing whom I may ask to clarify the matter. My best recommendation, aside from calling Billing first thing Monday morning, would be to try back later; perhaps whatever issue the process has with your credit card shall resolve itself in time. I'm truly sorry that I'm not able to offer any more definitive answer than that, but this is outside of my realm of influence. Good luck. :)
What are Dwarven runes doing on Elven ruins?
Poster: Kaone at 7/23/2006 10:58:05 AM PDT
Subject: Re: Char Transfer Problem On Payment Page

Q u o t e:
Iam so tired of seeing the red letters "Credit card numbers invalid" what a lie i just made a purchase an hour ago with this credit card been trying since Saturday night and still can't get past the payment page.

I would recommend that you contact the Billing Department by phone tomorrow and ask them to look into your credit card issue. The contact details for the Billing Department are:
  • Phone Support
    1 (800) 592 5499 (1-800-59-BLIZZARD)
    Automated 24 hours
    Live Representative Mon-Fri, 9AM-6PM (PST)

  • Email Support

Good luck.
Save Sharpbeak from the trolls of Jintha'Alor!

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