• Help me! My password seems to have been changed and I can no longer access my account. How do I secure my account?
  
  
  To restore access to your account as quickly as possible, please visit our Account Management page and be prepared to answer your secret question:
  
  https://www.worldofwarcraft.com/login/login?service=https%3A%2F%2Fwww.worldofwarcraft.com%2Faccount%2F
  
  If you no longer remember the answer to your secret question, you will need to contact our Billing & Account Services department:
  
  Phone Support - 1 (800) 592 5499 (1-800-59-BLIZZARD)
  Automated 24 hours
  Live Representative Mon-Fri, 9AM-6PM (Pacific Time)
  
  
• I have changed my password and had access restored to my account, but all of my characters are deleted. How can I get them back?
  
  
  You will now need to contact our Game Master department via in-game petition from any character on your account (create a new character, if necessary). You may also submit an e-mail to WoWgm@blizzard.com; however, ALL reports of a compromised account must come from a character on the account, the registered email address of the account, or an account registered to someone with the same last name. Your claim will then be forwarded onto our Account Investigators for further analysis.
  
  
• Why was my account locked; and, how do I recover a locked account?
  
  
  After receiving a report that the account has been compromised, the Game Master handling the case will run a quick investigation to determine whether or not the account is secure. If the account is deemed to be at risk, it will be temporarily disabled in order to prevent any further damage from taking place. The rightful owner of the account will then be sent an e-mail detailing our Account Retrieval process. By following the steps outlined in our Account Retrieval process, the rightful owner will be able to resume their adventures in the World of Warcraft. This process is handled by our Account Administration department. Any players inquiring about a locked account should submit their concerns via email to WoWaccountadmin@blizzard.com.
  
  
• My account is secure again and a Game Master restored my characters; however, I'm still waiting for an update on all of my missing items and someone closed my ticket. Did Blizzard forget about me?
  
  
  We have not forgotten about you. The report of your missing items was forwarded internally to our Account Investigators, who will work to determine how the account was compromised, while also verifying the loss of any items as a result of the incident. A petition no longer needs to remain open under such circumstances. Due to the nature of these investigations, as well as the number of such incidents which must be processed, it may take some time for us to contact you with further information. Rest assured, as soon as more information becomes available, you will be contacted via the e-mail address registered to the account. Until that time, your patience is greatly appreciated.
  
  

• I've had an open petition awaiting the response of a character specialist for several days; have you forgetten about me?
  
  
  No. As long as your petition remains open in the top right portion of your screen, you will be assisted as quickly as possible.
  
  
  
• Why is it taking so long to get my items/characters restored?
  
  
  Due to the nature of these escalated petitions and the associated investigations, it may take a while to receive a response. Our character specialists are experiencing a high call volume and are responding to escalated petitions as rapidly as time allows.
  
  
  
• What can I do? Is there any way to help speed this process up?
  
  
  Unfortunately, the Game Master department will be unable to further expedite your request or provide status updates, as all escalated tickets are responded to based on the order in which they are received. It is very important that you leave the ticket open, and do not edit it until you hear from us. If you are offline when a specialist handles your petition, it will be closed, and a response will be sent to the email address on account record. Be sure to check your email, as the response from our specialists may require a direct reply from you with further information. We do appreciate your patience as our specialists work to investigate and address your issue. For further details, please visit our Character & Item Restoration FAQ sticky found here: http://forums.worldofwarcraft.com/thread.aspx?fn=wow-customer-service&t=11004&p=1&tmp=1#post11004
  

• I have decided that I do not like the name selected for my character. How can I go about getting it changed?
  
  
  Unfortunately, the Game Master department is unable to provide name changes at a player's request. We do apologize for any inconvenience this may cause. While a service providing name changes at the request of players may become available in the future, no definitive information has yet been released. At this time, it is best to post any interest in such a service on our WoW Suggestions forum at: http://forums.worldofwarcraft.com/board.aspx?fn=wow-suggestions
  
  
  
• I understand you cannot change character names per our requests, but what if I feel my name is in violation of your Naming policy?
  
  
  Any concern regarding a possible violation of our policies should be reported to the Game Master department via an in-game petition (red question mark) as soon as possible. If your character name is in violation of our policy, it is much better that you report it yourself, rather than wait for another player to report the name. In many cases, we will provide greater leniency to a player reporting his or her own character name(s). Please note, that the choice to change a character name based on our Naming policy is at the sole disrection of Blizzard Entertainment. If a Game Master determines that your name is not in violation of current policy, it will not be changed under any further circumstances. The full Naming policy can be found here: http://www.blizzard.com/support/wowgm/?id=agm01722p
  

• I really want to switch realms! Are you going to be allowing character transfers anytime soon?
  
  
  Yes! A Paid Character Transfer service has been in the works for some time now and will be released in the near future. While we do not have any additional details at this time, the most recent comprehensive announcement on this service can be found in our Battleplan Volume 3 here: http://forums.worldofwarcraft.com/thread.aspx?fn=wow-general&t=8141169&p=1&tmp=1#post8141169
  
  
  
• I've read your Battleplan, but I want to know more about the Character Transfer service. How much will it cost? To what realms will I have the option of transferring?
  
  
  All of the information that has been made publicly available is noted in the Battleplan Volume 3. Unfortunately, the Game Master department will be unable to provide any further insight into this service. Please stay tuned for additional announcements to the World of Warcraft News on our main site here: http://www.worldofwarcraft.com/
  
  
  
• What if we do not wish to change realms, but wish to transfer a character from one account to another? Will this be possible?
  
  
  Yes! Due to security reasons, character transfers to separate accounts will be offered in a limited fashion. We currently do not have further information regarding the implementation or process of this service. You can read the information that has been released on this subject in our Battleplan Volume 3, bottom of page 2 here: http://forums.worldofwarcraft.com/thread.aspx?FN=wow-general&T=8141169&P=2
  

• I've been getting frequently disconnected from places like Blackwing Lair and Alterac Valley. This is terribly affecting my ability to successfully obtain Epic L00tz! What's going on?
  
  
  We do have realm technicians in constant monitoring of all of our realms, who are addressing any stability concerns as quickly as possible. If you feel you are experiencing an isolated issue beyond any realm performance circumstances, please visit our Technical Support page. Here, you will find common solutions to specific disconnections, client-side performance issues, etc. If you are unable to locate the information for which you are searching, you may contact them from the same page as well: http://www.blizzard.com/support/wow/
  
  
  
• The Technical Support department is closed and I don't feel like waiting for an email. Since Blizzard posters seem to frequently respond on the Customer Service forum, can I just ask my question here?
  
  
  It is in your best interest, and ours, that you contact our Technical Support department. They have been trained to adequately assist with any technical issues you maybe experiencing currently. The Game Master department does not have the proper training to attempt to assist with such issues, and therefore will likely continue to redirect you to Technical Support. If you'd prefer not to contact Technical Support directly, you can pose your concerns on our WoW Technical Support forum here: http://forums.worldofwarcraft.com/board.aspx?fn=wow-tech-support
  
  
  
• I know I'm not experiencing a client-side issue, as all of my friends are reporting the same latency/disconnect/lag issues. What are you doing to resolve this?
  
  
  We do sincerely apologize for the situations our players have been experiencing as of late, with regards to realm performance, and are in the process of implementing comprehensive solutions. Further details on our addressing of realm performance have been laid out in our Battleplan Volume 3: http://forums.worldofwarcraft.com/thread.aspx?fn=wow-general&t=8141169&p=1&tmp=1#post8141169
  
  
  
• My realm just crashed! Are you aware that my realm is down and no one can login?
  
  
  Our realm technicians are monitoring these situations and will have them corrected as quickly as possible. While we can sympathize greatly with the frustration you are feeling, there is no need to report such realm issues to us, as these situations will be verified and addressed as rapidly as is feasible. We will provide further information regarding any current realm issues when avaialable. For further details, try checking our Realm Status forum: http://forums.worldofwarcraft.com/board.aspx?fn=wow-realm-status
  

• Does Blizzard care at all about Paladins?
  
  
  Our development staff takes great pride in working to balance each class, while providing them with multiple facets of specializations to allow for a feeling of customization for each player. This is a constant work in-progress, as new content is implemented on a regular basis. The best place to report constructive interest in altering game functionality from the way in which it was designed is on our WoW Suggestions forum: http://forums.worldofwarcraft.com/board.aspx?fn=wow-suggestions
  
  
  
• I've posted on your Suggestions forum, but I'm being ignored. Why doesn't anyone read our suggestions?
  
  
  Our development staff does regularly monitor the Suggestions forum for player feedback and suggestions. Although your ideas are considered, we are unable to guarantee any direct addressing or implementing of your specific suggestions. The Suggestions forum is used by our development staff to gauge player feedback on various functionality concerns on a regular basis; however, there are many players who have different ideas for the general direction of the game. Ultimately, game functionality is determined by the developers who have designed the World of Warcraft.
  

• I wish to file a complaint regarding your company's services. Since this is the Customer Service forum, why is it not the best place to voice my concerns?
  
  
  While we do refer to ourselves as Customer Service representatives, we are primarily responsible for providing customer service pertaining to in-game issues. This forum is moderated exclusively by Game Masters who have been trained to assist with in-game issues, and are ready and willing to address your individual concerns. If you are unsure whether or not your concerns are related to this department and are unable to find your answers in this FAQ, by all means we would ask that you pose your questions to us and we will assist you as best as possible. In the case that we are not best-suited to assist you, we will direct you to a more appropriate department/forum.
  
  
  
• I wish to leave feedback about a Game Master who recently assisted me. To whom can I send this information?
  
  
  We do highly value your feedback. Please feel free to provide us with any comments or concerns regarding the quality of services provided by our in-game, or Customer Service forum support staff to WoWgmFeedback-us@blizzard.com.
  
  
  
• I have a question pertaining specifically to an in-game issue not listed on this FAQ. Is there anywhere else I can go to find information about issues with which the Game Master department can assist, before posting here?
  
  
  You can view our full Game Master department support page here: http://www.blizzard.com/support/wowgm/
  
  
  
• You guys are always so fun to speak with in-game! How can I become a Game Master?
  
  
  We are always looking for talented individuals who are passionate about the World of Warcraft to join the ranks of the Game Master department! You can find information for your employment inquiries in our Job News section here: http://www.worldofwarcraft.com/jobs/
  

• Help me! My password seems to have been changed and I can no longer access my account. How do I secure my account?
  
  
  To restore access to your account as quickly as possible, please visit our Account Management page and be prepared to answer your secret question:
  
  https://www.worldofwarcraft.com/login/login?service=https%3A%2F%2Fwww.worldofwarcraft.com%2Faccount%2F
  
  If you no longer remember the answer to your secret question, you will need to contact our Billing & Account Services department:
  
  Phone Support - 1 (800) 592 5499 (1-800-59-BLIZZARD)
  Automated 24 hours
  Live Representative Mon-Fri, 9AM-6PM (Pacific Time)
  
  
• I have changed my password and had access restored to my account, but all of my characters are deleted. How can I get them back?
  
  
  You will now need to contact our Game Master department via in-game petition from any character on your account (create a new character, if necessary). You may also submit an e-mail to WoWgm@blizzard.com; however, ALL reports of a compromised account must come from a character on the account, the registered email address of the account, or an account registered to someone with the same last name. Your claim will then be forwarded onto our Account Investigators for further analysis.
  
  
• Why was my account locked; and, how do I recover a locked account?
  
  
  After receiving a report that the account has been compromised, the Game Master handling the case will run a quick investigation to determine whether or not the account is secure. If the account is deemed to be at risk, it will be temporarily disabled in order to prevent any further damage from taking place. The rightful owner of the account will then be sent an e-mail detailing our Account Retrieval process. By following the steps outlined in our Account Retrieval process, the rightful owner will be able to resume their adventures in the World of Warcraft. This process is handled by our Account Administration department. Any players inquiring about a locked account should submit their concerns via email to WoWaccountadmin@blizzard.com.
  
  
• My account is secure again and a Game Master restored my characters; however, I'm still waiting for an update on all of my missing items and someone closed my ticket. Did Blizzard forget about me?
  
  
  We have not forgotten about you. The report of your missing items was forwarded internally to our Account Investigators, who will work to determine how the account was compromised, while also verifying the loss of any items as a result of the incident. A petition no longer needs to remain open under such circumstances. Due to the nature of these investigations, as well as the number of such incidents which must be processed, it may take some time for us to contact you with further information. Rest assured, as soon as more information becomes available, you will be contacted via the e-mail address registered to the account. Until that time, your patience is greatly appreciated.
  
  
  For more information on compromised accounts, please review our Unauthorized Account Access Policy found here: http://www.blizzard.com/support/wowgm/?id=agm01889p
  
  

• I've had an open petition awaiting the response of a character specialist for several days; have you forgetten about me?
  
  
  No. As long as your petition remains open in the top right portion of your screen, you will be assisted as quickly as possible.
  
  
  
• Why is it taking so long to get my items/characters restored?
  
  
  Due to the nature of these escalated petitions and the associated investigations, it may take a while to receive a response. Our character specialists are experiencing a high call volume and are responding to escalated petitions as rapidly as time allows.
  
  
  
• What can I do? Is there any way to help speed this process up?
  
  
  Unfortunately, the Game Master department will be unable to further expedite your request or provide status updates, as all escalated tickets are responded to based on the order in which they are received. It is very important that you leave the ticket open, and do not edit it until you hear from us. If you are offline when a specialist handles your petition, it will be closed, and a response will be sent to the email address on account record. Be sure to check your email, as the response from our specialists may require a direct reply from you with further information. We do appreciate your patience as our specialists work to investigate and address your issue. For further details, please visit our Character & Item Restoration FAQ sticky found here: http://forums.worldofwarcraft.com/thread.aspx?fn=wow-customer-service&t=11004&p=1&tmp=1#post11004
  

• I have decided that I do not like the name selected for my character. How can I go about getting it changed?
  
  
  Unfortunately, the Game Master department is unable to provide name changes at a player's request. We do apologize for any inconvenience this may cause. While a service providing name changes at the request of players may become available in the future, no definitive information has yet been released. At this time, it is best to post any interest in such a service on our WoW Suggestions forum at: http://forums.worldofwarcraft.com/board.aspx?fn=wow-suggestions
  
  
  
• I understand you cannot change character names per our requests, but what if I feel my name is in violation of your Naming policy?
  
  
  Any concern regarding a possible violation of our policies should be reported to the Game Master department via an in-game petition (red question mark) as soon as possible. If your character name is in violation of our policy, it is much better that you report it yourself, rather than wait for another player to report the name. In many cases, we will provide greater leniency to a player reporting his or her own character name(s). Please note, that the choice to change a character name based on our Naming policy is at the sole disrection of Blizzard Entertainment. If a Game Master determines that your name is not in violation of current policy, it will not be changed under any further circumstances. The full Naming policy can be found here: http://www.blizzard.com/support/wowgm/?id=agm01722p
  

• I really want to switch realms! Are you going to be allowing character transfers anytime soon?
  
  
  Yes! A Paid Character Transfer service has been in the works for some time now and will be released in the near future. While we do not have any additional details at this time, the most recent comprehensive announcement on this service can be found in our Battleplan Volume 3 here: http://forums.worldofwarcraft.com/thread.aspx?fn=wow-general&t=8141169&p=1&tmp=1#post8141169
  
  
  
• I've read your Battleplan, but I want to know more about the Character Transfer service. How much will it cost? To what realms will I have the option of transferring?
  
  
  All of the information that has been made publicly available is noted in the Battleplan Volume 3. Unfortunately, the Game Master department will be unable to provide any further insight into this service. Please stay tuned for additional announcements to the World of Warcraft News on our main site here: http://www.worldofwarcraft.com/
  
  
  
• What if we do not wish to change realms, but wish to transfer a character from one account to another? Will this be possible?
  
  
  Yes! Due to security reasons, character transfers to separate accounts will be offered in a limited fashion. We currently do not have further information regarding the implementation or process of this service. You can read the information that has been released on this subject in our Battleplan Volume 3, bottom of page 2 here: http://forums.worldofwarcraft.com/thread.aspx?FN=wow-general&T=8141169&P=2
  

• I've been getting frequently disconnected from places like Blackwing Lair and Alterac Valley. This is terribly affecting my ability to successfully obtain Epic L00tz! What's going on?
  
  
  We do have realm technicians in constant monitoring of all of our realms, who are addressing any stability concerns as quickly as possible. If you feel you are experiencing an isolated issue beyond any realm performance circumstances, please visit our Technical Support page. Here, you will find common solutions to specific disconnections, client-side performance issues, etc. If you are unable to locate the information for which you are searching, you may contact them from the same page as well: http://www.blizzard.com/support/wow/
  
  
  
• The Technical Support department is closed and I don't feel like waiting for an email. Since Blizzard posters seem to frequently respond on the Customer Service forum, can I just ask my question here?
  
  
  It is in your best interest, and ours, that you contact our Technical Support department. They have been trained to adequately assist with any technical issues you maybe experiencing currently. The Game Master department does not have the proper training to attempt to assist with such issues, and therefore will likely continue to redirect you to Technical Support. If you'd prefer not to contact Technical Support directly, you can pose your concerns on our WoW Technical Support forum here: http://forums.worldofwarcraft.com/board.aspx?fn=wow-tech-support
  
  
  
• I know I'm not experiencing a client-side issue, as all of my friends are reporting the same latency/disconnect/lag issues. What are you doing to resolve this?
  
  
  We do sincerely apologize for the situations our players have been experiencing as of late, with regards to realm performance, and are in the process of implementing comprehensive solutions. Further details on our addressing of realm performance have been laid out in our Battleplan Volume 3: http://forums.worldofwarcraft.com/thread.aspx?fn=wow-general&t=8141169&p=1&tmp=1#post8141169
  
  
  
• My realm just crashed! Are you aware that my realm is down and no one can login?
  
  
  Our realm technicians are monitoring these situations and will have them corrected as quickly as possible. While we can sympathize greatly with the frustration you are feeling, there is no need to report such realm issues to us, as these situations will be verified and addressed as rapidly as is feasible. We will provide further information regarding any current realm issues when avaialable. For further details, try checking our Realm Status forum: http://forums.worldofwarcraft.com/board.aspx?fn=wow-realm-status
  

• Does Blizzard care at all about Paladins?
  
  
  Our development staff takes great pride in working to balance each class, while providing them with multiple facets of specializations to allow for a feeling of customization for each player. This is a constant work in-progress, as new content is implemented on a regular basis. The best place to report constructive interest in altering game functionality from the way in which it was designed is on our WoW Suggestions forum: http://forums.worldofwarcraft.com/board.aspx?fn=wow-suggestions
  
  
  
• I've posted on your Suggestions forum, but I'm being ignored. Why doesn't anyone read our suggestions?
  
  
  Our development staff does regularly monitor the Suggestions forum for player feedback and suggestions. Although your ideas are considered, we are unable to guarantee any direct addressing or implementing of your specific suggestions. The Suggestions forum is used by our development staff to gauge player feedback on various functionality concerns on a regular basis; however, there are many players who have different ideas for the general direction of the game. Ultimately, game functionality is determined by the developers who have designed the World of Warcraft.
  

[ post edited by Batta ]

• I wish to file a complaint regarding your company's services. Since this is the Customer Service forum, why is it not the best place to voice my concerns?
  
  
  While we do refer to ourselves as Customer Service representatives, we are primarily responsible for providing customer service pertaining to in-game issues. This forum is moderated exclusively by Game Masters who have been trained to assist with in-game issues, and are ready and willing to address your individual concerns. If you are unsure whether or not your concerns are related to this department and are unable to find your answers in this FAQ, by all means we would ask that you pose your questions to us and we will assist you as best as possible. In the case that we are not best-suited to assist you, we will direct you to a more appropriate department/forum.
  
  
  
• I wish to leave feedback about a Game Master who recently assisted me. To whom can I send this information?
  
  
  We do highly value your feedback. Please feel free to provide us with any comments or concerns regarding the quality of services provided by our in-game, or Customer Service forum support staff to WoWgmFeedback-us@blizzard.com.
  
  
  
• I have a question pertaining specifically to an in-game issue not listed on this FAQ. Is there anywhere else I can go to find information about issues with which the Game Master department can assist, before posting here?
  
  
  You can view our full Game Master department support page here: http://www.blizzard.com/support/wowgm/
  
  
  
• You guys are always so fun to speak with in-game! How can I become a Game Master?
  
  
  We are always looking for talented individuals who are passionate about the World of Warcraft to join the ranks of the Game Master department! You can find information for your employment inquiries in our Job News section here: http://www.worldofwarcraft.com/jobs/
  

[ post edited by Batta ]

[ post edited by Batta ]

• Help me! My password seems to have been changed and I can no longer access my account. How do I secure my account?
  
  
  To restore access to your account as quickly as possible, please visit our Account Recovery page and be prepared to answer your secret question:
  
  https://www.worldofwarcraft.com/loginsupport/
  
  If you no longer remember the answer to your secret question, please follow the instructions listed on the following Billing & Account Services page:
  
  http://www.blizzard.com/support/wowbilling/?id=abl01998p
  
  
  
• I have changed my password and had access restored to my account, but all of my characters are deleted. How can I get them back?
  
  
  You will now need to contact our Game Master department via in-game petition from any character on your account (create a new character, if necessary). You may also submit an e-mail to WoWgm@blizzard.com; however, ALL reports of a compromised account must come from a character on the account, the registered email address of the account, or an account registered to someone with the same last name. Your claim will then be forwarded onto our Account Investigators for further analysis.
  
  
  
• Why was my account locked; and, how do I recover a locked account?
  
  
  After receiving a report that the account has been compromised, the Game Master handling the case will run a quick investigation to determine whether or not the account is secure. If the account is deemed to be at risk, it will be temporarily disabled in order to prevent any further damage from taking place. The rightful owner of the account will then be sent an e-mail detailing our Account Retrieval process. By following the steps outlined in our Account Retrieval process, the rightful owner will be able to resume their adventures in the World of Warcraft. This process is handled by our Account Administration department. Any players inquiring about a locked account should submit their concerns via email to WoWaccountadmin@blizzard.com.
  
  
  
• My account is secure again and a Game Master restored my characters; however, I'm still waiting for an update on all of my missing items and someone closed my ticket. Did Blizzard forget about me?
  
  
  We have not forgotten about you. The report of your missing items was forwarded internally to our Account Investigators, who will work to determine how the account was compromised, while also verifying the loss of any items as a result of the incident. A petition no longer needs to remain open under such circumstances. Due to the nature of these investigations, as well as the number of such incidents which must be processed, it may take some time for us to contact you with further information. Rest assured, as soon as more information becomes available, you will be contacted via the e-mail address registered to the account. Until that time, your patience is greatly appreciated.
  
  
  For more information on compromised accounts, please review our Unauthorized Account Access Policy found here: http://www.blizzard.com/support/wowgm/?id=agm01889p
  
  

[ post edited by Batta ]

• What is the Paid Character Transfer Service?
  
  
  This service (which can be found on the Account Management page) provides players with the ability to transfer their characters to another realm or another account (where they are the registered owner of the account). It's even possible to transfer a player to a different realm and a different account as part of a single transfer. The cost of each paid character transfer is $25.00 USD per character, and at this time we only except payment by credit card for these transactions.
  
  
  
• Why can't I transfer my character to a specific realm?
  
  
  There are many factors that may prevent you from being able to move your character to a certain realm. The realm may be full or heavily populated, or it may have been less than 180 days since the realm was launched; you may be attempting to transfer from a PvE (Normal) or Role-Playing realm to a PvP realm; or there might be an upcoming free character migration to or from this realm.
  
  An updated list of currently eligible realms can be found here:
  
  https://www.worldofwarcraft.com/account/character-transfer-realms.html
  
  
  
• I want to move a character from my account to my (parent/sibling/friend)'s account (or vice versa). Is this possible?
  
  
  The account-to-account transfers are intended to allow a player to move characters from one account to another, so long as the player is the registered owner of both accounts. This service is not intended to allow players to transfer characters from/to accounts that they are not the owner of. Please remember that it is not possible to legally transfer the ownership of an account from one player to another, and that doing so (or allowing someone other than the registered user to log into the account) is a serious violation of our Terms of Use and may result in the suspension or termination of the account.
  
  
  
• Why does the page refresh when I attempt to finalize my character transfer?
  
  
  This "finalization loop" that some players are experiencing when attempting to pay for their transfer is due to the use of a credit card that is unable to process (for whatever reason). Our Billing and Account Services Department is working to make this more apparent to the player so that they do not continually attempt to finalize their transfer using the same credit card information. If you are experiencing this issue, we would recommend that you try using a different credit card to finalize your transfer.
  
  
  
• How long will it take for my character transfer to be completed?
  
  
  Depending on the amount of transfers currently being processed, it may take anywhere from a couple minutes to a few days for your transfer to completed. You will be notified via e-mail as soon as your character has been successfully moved to the new realm, and at that point it will be necessary to visit the Transactions page and finalize your transfer. The Transactions page can be viewed at any time to determine the status of your current transfers.
  
  It can be found here:
  
  http://www.worldofwarcraft.com/account/character-transfer-status.html
  
  For more information about the Paid Character Transfer Service, please refer to the following FAQ: http://www.worldofwarcraft.com/info/faq/paidcharactertransfer.html

• I would like to request that a character/item be restored. How do I do this?
  
  
  The first thing you will need to do is contact a member of the Game Master Department via the in-game petition system. This can be done by selecting the red question mark (?) located in the bottom control panel, next to your bags.
  
  
  
• What information do the GMs need in my petition?
  
  
  The main rule of thumb here is to include as much information as is possible. If it is an item that was lost, include the name of the item, when it was lost, and how it was lost. If it was a character which was mistakenly deleted, include the name, class, level, race and realm of the character. The same basic idea goes with any restoration request: Include every ounce of information available to you.
  
  
  
• I was told my petition was escalated to a specialist. What does that mean?
  
  
  At times, certain restoration requests require that your in-game ticket be escalated to a member of our Character Specialist Staff. Unfortunately, due to the sensitive nature of these issues, not to mention the very thorough verification and restoration process, this may take some time to be resolved. Each escalated issue is addressed in the order received; depending on the amount of restoration requests which demand our attention, this may take well over a week to be addressed.
  
  
  
• Can I close my ticket once it's escalated?
  
  
  Once a petition has been escalated, it is imperative that the original ticket is not closed, edited or otherwise changed. Furthermore, do not create another ticket on the same character that submitted the restoration request; this shall overwrite the original petition and remove it from the specialist queue.
  
  
  
• What if I need to submit a new petition to the Game Master staff while my escalated petition remains?
  
  
  If at any time you feel that your ticket has been overlooked, or have more information to provide concerning your original restoration request, feel free to create another petition; just make sure that when you do so, you do so from an alternate character. This will ensure that the original restoration request remains intact, and you do not have to begin the restoration process anew.
  
  
  
• What is a Character Specialist anyway?
  
  
  These are Game Masters who are experts in the field of verifying and restoring losses. It is only through their diligence and verification that we are able to potentially restore a particular loss.
  
  
  
• I was asked to confirm the usage of a limited restoration on my account; what are the limitations of the restoration procedure?
  
  
  A player and his or her account are permitted a limited number of instances in which the Game Master Department may assist with property recovery. We do not wish to encourage career victims, nor will we penalize players who legitimately make the occasional slip-up. Please remember, however, that reimbursement of any kind is not guaranteed. While we will make every effort to verify and restore your loss, the decision to reimburse your loss is entirely at Blizzard's discretion. If a player is repeatedly making poor decisions that result in lost property, we reserve the right to refuse further reimbursements. While we can restore items with random modifiers (of the Bear, of the Eagle, etc.), we cannot guarantee that you will receive the same modifier you had on your original item. We are also unfortunately unable to guarantee that any enchantments or other additions to an item shall be restored along with it.
  
  
  
• Have you an Item Restoration Policy?
  
  
  We sure do! Feel free to peruse our Character & Item Restoration Policy, located here: http://www.blizzard.com/support/wowgm/?id=agm01724p

• I have decided that I do not like the name selected for my character. How can I go about getting it changed?
  
  
  Unfortunately, the Game Master department is unable to provide name changes at a player's request. We do apologize for any inconvenience this may cause. While a service providing name changes at the request of players may become available in the future, no definitive information has yet been released. At this time, it is best to post any interest in such a service on our WoW Suggestions forum at: http://forums.worldofwarcraft.com/board.aspx?fn=wow-suggestions
  
  
  
• I understand you cannot change character names per our requests, but what if I feel my name is in violation of your Naming policy?
  
  
  Any concern regarding a possible violation of our policies should be reported to the Game Master department via an in-game petition (red question mark) as soon as possible. If your character name is in violation of our policy, it is much better that you report it yourself, rather than wait for another player to report the name. In many cases, we will provide greater leniency to a player reporting his or her own character name(s). Please note, that the choice to change a character name based on our Naming policy is at the sole disrection of Blizzard Entertainment. If a Game Master determines that your name is not in violation of current policy, it will not be changed under any further circumstances. The full Naming policy can be found here: http://www.blizzard.com/support/wowgm/?id=agm01722p
  

• I've been getting frequently disconnected from places like Blackwing Lair and Alterac Valley. This is terribly affecting my ability to successfully obtain Epic L00tz! What's going on?
  
  
  We do have realm technicians in constant monitoring of all of our realms, who are addressing any stability concerns as quickly as possible. If you feel you are experiencing an isolated issue beyond any realm performance circumstances, please visit our Technical Support page. Here, you will find common solutions to specific disconnections, client-side performance issues, etc. If you are unable to locate the information for which you are searching, you may contact them from the same page as well: http://www.blizzard.com/support/wow/
  
  
  
• The Technical Support department is closed and I don't feel like waiting for an email. Since Blizzard posters seem to frequently respond on the Customer Service forum, can I just ask my question here?
  
  
  It is in your best interest, and ours, that you contact our Technical Support department. They have been trained to adequately assist with any technical issues you maybe experiencing currently. The Game Master department does not have the proper training to attempt to assist with such issues, and therefore will likely continue to redirect you to Technical Support. If you'd prefer not to contact Technical Support directly, you can pose your concerns on our WoW Technical Support forum here: http://forums.worldofwarcraft.com/board.aspx?fn=wow-tech-support
  
  
  
• I know I'm not experiencing a client-side issue, as all of my friends are reporting the same latency/disconnect/lag issues. What are you doing to resolve this?
  
  
  We do sincerely apologize for the situations our players have been experiencing as of late, with regards to realm performance, and are in the process of implementing comprehensive solutions. Further details on our addressing of realm performance in the coming weeks have been laid out in the following sticky: http://forums.worldofwarcraft.com/thread.aspx?fn=wow-customer-service&t=98963&p=1&tmp=1#post98963
  
  
  
• My realm just crashed! Are you aware that my realm is down and no one can login?
  
  
  Our realm technicians are monitoring these situations and will have them corrected as quickly as possible. While we can sympathize greatly with the frustration you are feeling, there is no need to report such realm issues to us, as these situations will be verified and addressed as rapidly as is feasible. We will provide further information regarding any current realm issues when avaialable. For further details, try checking our Realm Status forum: http://forums.worldofwarcraft.com/board.aspx?fn=wow-realm-status

[ post edited by Batta ]

• Does Blizzard care at all about Paladins?
  
  
  Our development staff takes great pride in working to balance each class, while providing them with multiple facets of specializations to allow for a feeling of customization for each player. This is a constant work in-progress, as new content is implemented on a regular basis. The best place to report constructive interest in altering game functionality from the way in which it was designed is on our WoW Suggestions forum: http://forums.worldofwarcraft.com/board.aspx?fn=wow-suggestions
  
  
  
• I've posted on your Suggestions forum, but I'm being ignored. Why doesn't anyone read our suggestions?
  
  
  Our development staff does regularly monitor the Suggestions forum for player feedback and suggestions. Although your ideas are considered, we are unable to guarantee any direct addressing or implementing of your specific suggestions. The Suggestions forum is used by our development staff to gauge player feedback on various functionality concerns on a regular basis; however, there are many players who have different ideas for the general direction of the game. Ultimately, game functionality is determined by the developers who have designed the World of Warcraft.

• I wish to file a complaint regarding your company's services. Since this is the Customer Service forum, why is it not the best place to voice my concerns?
  
  
  While we do refer to ourselves as Customer Service representatives, we are primarily responsible for providing customer service pertaining to in-game issues. This forum is moderated exclusively by Game Masters who have been trained to assist with in-game issues, and are ready and willing to address your individual concerns. If you are unsure whether or not your concerns are related to this department and are unable to find your answers in this FAQ, by all means we would ask that you pose your questions to us and we will assist you as best as possible. In the case that we are not best-suited to assist you, we will direct you to a more appropriate department/forum.
  
  
  
• I wish to leave feedback about a Game Master who recently assisted me. To whom can I send this information?
  
  
  We do highly value your feedback. Please feel free to provide us with any comments or concerns regarding the quality of services provided by our in-game, or Customer Service forum support staff to WoWgmFeedback-us@blizzard.com.
  
  
  
• I have a question pertaining specifically to an in-game issue not listed on this FAQ. Is there anywhere else I can go to find information about issues with which the Game Master department can assist, before posting here?
  
  
  You can view our full Game Master department support page here: http://www.blizzard.com/support/wowgm/
  
  
  
• You guys are always so fun to speak with in-game! How can I become a Game Master?
  
  
  We are always looking for talented individuals who are passionate about the World of Warcraft to join the ranks of the Game Master department! You can find information for your employment inquiries in our Job News section here: http://www.worldofwarcraft.com/jobs/