|Poster: Jaenelle at 8/21/2006 9:33:36 AM PDT|
Subject: Service complaint 1st post deleted
on 08/13/06 I discovered my Helm of valor gone from my inventory.
I put in a GM ticket to restore the item. I have never had an item restored. I am certain I did nothing to the item. Its a documented problem the this has been occurring lately.
The response I heard from Grandenin was unsatisfactory. Because I didn't know the precise time of the loss. (I don't use the item all of the time) It would not be restored. Grandenin would not discuss the matter further and had no response to the statement that It was Blizzards responsibility not mine to know when it happened since their server error caused the loss.
I put in a complaint about Grandenin, since I found his service to be unstatisfactory (he could merely sate policy and refused to allow me to speak with his supervisor)
I the put in an email ticket for in game support because rather than escalating the issue the GM closed the ticket. Which is contrary to the written policy.
I would like a further investigation of this matter and a more detailed explanation as to why Customer support and the company refuses to do the work necessary to determine when their own system malfunctioned and restore the piece of "virtual property" that I earned the right to use. Of course the property is Blizzards, I read the EULA.
This kinds of service is abysmal. I also wonder why my 1st complaint disappeared from the forum. I've seen a few posts stating that.
Please Review and respond, either here, or to my email which you would have on file under my account info.
|Poster: Caerrus at 8/21/2006 9:50:26 AM PDT|
Subject: Re: Service complaint 1st post deleted
As you were told by the Game Master with whom you spoke, we will not be able to assist you in restoring the item you have requested without an approximate time of loss. Also, please keep in mind that while we do our best to provide our players with a restoration of their items/characters/etc, restorations of any type are limited and are not guaranteed under any circumstances. If you were unable to provide an approximate time of loss and the Game Master was unable to verify the loss, then it is highly unlikely that we will be able to assist you in this matter.
Please feel free to send an e-mail to firstname.lastname@example.org, in order to submit feedback regarding the level of service you have been provided by a particular Game Master or the GM Department as whole. I am very sorry for any inconvenience this has caused, Jaenelle, and wish you the best of luck in the future.
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