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Poster: Talwynn at 8/16/2006 12:42:57 PM PDT
Subject: Item restore - last post deleted????
   I would like a response as to the 24hr time limit on item restorations, since it seems my last post was deleted. I lost a Demonshear sword and Helm of Valor, and received an unsatisfactory response of "it's been too long" (basically) These items were not deleted in any way on the CLIENT side, I haven't used any of my "limited" item restores, they're just gone. I often don't play a character for a few days, and certainly don't have the time or inclination to check all my characters when I log in to make sure they have all their possessions - keeping inventories secure, and EXISTENT, is your job, not mine. That's what at least part of my subscription goes towards. If you can't insure my items, let us keep a record archived off the server for just this such occasion. Thank You.
Poster: Caerrus at 8/16/2006 1:21:05 PM PDT
Subject: Re: Item restore - last post deleted????
   I am sorry that we were unable to provide you with a restoration of these items, Talwynn; but if you would like to follow up on this matter and express your concerns about the way this situation was handled, please do so by sending an e-mail to Neither the in-game support staff or those of us here on the Customer Service Forum will be able to provide you with further assistance in this matter.
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