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Poster: Murdoche at 8/15/2006 6:37:05 PM PDT
Subject: Hacked account & resolution times
   My account was hacked today and is now back under my control, thanks to some nice folks at Blizzard.

I am writing this post because I am concerned about the lack of communication and time required to restore characters. No one feels the pain that compromised accounts cause except for the victim.

I have been reading several threads regarding the delay in getting these matters resolved.

I am starting this thread as a metric for all the victims out there to follow this victim's experience in getting my characters, gear, banks and gold restored in a timely fashion.

I'd like to hope that the "Character Specialists" & GM's in general can restore some faith in the 5 million plus WoWers out there through the swift resolution of this victim's problem.

It bothers me that some people claim 2-3 weeks delay in getting their problem fixed. I can not accept that as good customer service and nor should any paying customer in any service related industry.

I intend to post to thread daily, several times daily if need be. I will remain objective, and share my experiences in dealing with GM's, Blizzard customer service and any other contact I receive in this regard.
  http://forums.worldofwarcraft.com/thread.aspx?fn=wow-customer-service&t=109270&p=#post109270
 
Poster: Kaone at 8/18/2006 11:18:52 AM PDT
Subject: Re: Hacked account & resolution times
   Hello Murdoche,

I will be sure to forward this on and make sure your positive feedback is received by Game Master Sikerius and Game Master Lyskel. Another way you can provide such feedback is by emailing wowgmfeedback-us@blizzard.com. I am glad to hear everything worked out for you and your restoration went well. Good luck.
Half King of Beasts + half Monarch of the Skies = ?
  http://forums.worldofwarcraft.com/thread.aspx?fn=wow-customer-service&t=109270&p=#post111303
Poster: Kaone at 8/18/2006 11:36:33 AM PDT
Subject: Re: Hacked account & resolution times
  

Q u o t e:
So I posted a question here, about my restoration, 2 weeks ago today.
http://forums.worldofwarcraft.com/thread.aspx?fn=wow-customer-service&t=99976&p=1&tmp=1#post99976

Still waiting for a blue reply. Any chance of an update? Tomorrow will be 2 months since I submitted the first account-was-hacked ticket.

I know you guys are overworked and swamped with stuff, thank you very much for your time.


Hi Patrogue,

In cases such as this it is best to either reply to emails you have been sent or alternatively email wowcharhelp@blizzard.com. I would recommend you state specifically what you felt was missed and on what character(s) and realm(s). Please keep in mind however that restorations following an account compromise can be a labor intensive task and not everything may be possible to be restored. Generally the restoration that is received will be the best that can be made for the given circumstances.
Half King of Beasts + half Monarch of the Skies = ?
  http://forums.worldofwarcraft.com/thread.aspx?fn=wow-customer-service&t=109270&p=#post111310
Poster: Kaone at 8/18/2006 3:02:32 PM PDT
Subject: Re: Hacked account & resolution times
   I am not aware of the specific details behind your restoration. However if you feel you are not receiving replies I would double check that your account's registered email address is correct and that it is not blocking emails from @blizzard.com addresses. It would be worth doing this before making any further follow-up inquiries regarding this restoration.
Half King of Beasts + half Monarch of the Skies = ?
  http://forums.worldofwarcraft.com/thread.aspx?fn=wow-customer-service&t=109270&p=#post111435
Poster: Kaone at 8/18/2006 3:44:35 PM PDT
Subject: Re: Hacked account & resolution times
   Yes I had indeed read through that thread. The email address you were notified as being incorrect was not due to a typo in the address but instead a technical issue at our end with that specific address. Hopefully that should have been resolved by now. However if it has not I would instead use the email address I provided above of wowcharhelp@blizzard.com.
Half King of Beasts + half Monarch of the Skies = ?
  http://forums.worldofwarcraft.com/thread.aspx?fn=wow-customer-service&t=109270&p=#post111469

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