WoW BlueTracker Home | RSS | News | Contact
Recent | Search | Archive | CS Posts
Poster: Smileypie at 8/14/2006 7:15:33 PM PDT
Subject: Account Hack? Urgent GM Assistances Please?
   We have a currently deployed guildmate with no access to his account, but in the past half hour several of his characters have logged in for about 5-10 minutes each, said nothing, and logged back out. He's had his account hacked before, and has yet to get it back to its previous state completely.

Several of us have filed tickets, but figure it will be too late by the time they can be responded to. Any help would be appreciated.

[ post edited by Smileypie ]

  http://forums.worldofwarcraft.com/thread.aspx?fn=wow-customer-service&t=108463&p=#post108463
 
Poster: Caerrus at 8/15/2006 9:50:59 AM PDT
Subject: Re: Possible Account Hack?
   It's not that nothing can be done, Smileypie; but in order to assist your guildmate, we need the player in question to contact us directly. In lieu of submitting an in-game petition, he can e-mail wowgm@blizzard.com to report that he suspects that the security of the account may have been compromised. He can also complete the following website e-mail form which will send the necessary information directly to our Account Administration Department:
http://www.blizzard.com/support/wowaa/?id=eSupport000

Until we receive word from the player in question, we are not able to be of assistance in this matter. This is something that cannot be addressed through a third-party (anyone other than the owner of the account in question). Please inform your guildmate of the above methods of contacting us, so that he is aware of how to request our assistance in this matter. Thank you, Smiley.
Who are you, masked mystery man?! Unveil yourself...
  http://forums.worldofwarcraft.com/thread.aspx?fn=wow-customer-service&t=108463&p=#post108808
Poster: Caerrus at 8/15/2006 3:46:02 PM PDT
Subject: Re: Possible Account Hack?
  

Q u o t e:
Please tell me they required a reading and writing test to get these positions. What part of "he is deployed and on a ship and UNABLE to make this contact" do you not understand.

It is NOTHING can be done.
I apologize for the confusion, Eci; but it appears that you may have overlooked the following part of Smileypie's reply:

Q u o t e:
His internet time is limited.
From that remark, I was lead to believe that the player in question would have an opportunity, albeit limited, to contact us himself. We are, due to privacy and security concerns, unable to address these types of issues with anyone other than the owner of the account. I can certainly understand the desire to prevent harm from coming to this player's account, and I sympathize with your frustrations and feeling of helplessness; but that does not change the fact that the account owner will need to contact us in order to request assistance.
Who are you, masked mystery man?! Unveil yourself...
  http://forums.worldofwarcraft.com/thread.aspx?fn=wow-customer-service&t=108463&p=#post109083
Poster: Caerrus at 8/16/2006 7:51:13 AM PDT
Subject: Re: Possible Account Hack?
   I understand, Pyrene, and can assure you that as soon as we receive an e-mail from your guildmate, we will investigate the matter and lock the account if it's security appears to be at risk. I'd be happy to look for the e-mail right now, if you can provide me with the name of your guildmate's character.
Who are you, masked mystery man?! Unveil yourself...
  http://forums.worldofwarcraft.com/thread.aspx?fn=wow-customer-service&t=108463&p=#post109638
Poster: Caerrus at 8/16/2006 9:18:45 AM PDT
Subject: Re: Possible Account Hack?
   Thank you, Pyrene. I've forwarded the information along to the proper authorities, so that this matter can be thoroughly investigated. I appreciate your (and all of Farenheit's) assistance, as well as your patience in this matter. I wish Beaz the best of luck in getting this sorted out. :)
Who are you, masked mystery man?! Unveil yourself...
  http://forums.worldofwarcraft.com/thread.aspx?fn=wow-customer-service&t=108463&p=#post109695

View all recent official Blue Posts

WoW Blue Tracker: Archiving World of Warcraft Blue Posts
since March 2005
Home | RSS | News | Contact
Recent | Search | Archive | CS Posts
 

Why Ads?