I'm truly sorry to say, Gleita, that this is an issue which shall have to be handled by our Billing Department, with whom you appear to be in communication via e-mail; you may continue your dialogue with our representatives through that medium. If you wish to pursue further assistance, however, my best recommendation would be to call them at your earliest convenience -- you may do so at 1-800-59-BLIZZ between the hours of 9 a.m. and 6 p.m. Pacific time, Monday through Friday. In any case, friend, I wish you the best. :)
Ce sont ces fenêtres qui m'appellent...