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Poster: Liltomi at 8/8/2006 1:07:49 PM PDT
Subject: Slow account Administration?
   I got hacked about a week ago and the person that gained access to my accoutn deleted every character I had and made a character name Thankyou.

I know what your thinking.. OWNED

k so I Report the comprimised account and they lock my account up. Then I get an e-mail and I have to send them ID and some paper work in order to gain access to my empty account. So I finish that and I get access the next day and I was like WOOT.

Untill I logged on and realized that I still have no characters. /cry

I am a Off Tank for my guild on Anetheron and breaking the news to the guild was not a very pleasent moment. All of the raiding I had been doing was put to an Extreme halt. So then I start to e-mail and it takes them about 2 day for them to reply. WTF.

Four days later I get my characters RESTORED WOOT. But my Warrior is gearless. /cry. I run and check my e-mail as fast as I can. I read the e-mail and I see the big

"***NOTE: Item restorations will follow as soon as we are able to do so for certain characters"

I am not to worried now. I have my 60 back I should be able to tank for my guild in the next day or so.... that was 4 days ago. WTF.

So my next questions are... WHAT IS TAKING THEM SO LONG? and Why am I still paying for the account while my characters are useless?

[ post edited by Liltomi ]
Poster: Caerrus at 8/8/2006 1:20:14 PM PDT
Subject: Re: Slow account Administration?
   These types of compromised account investigations do tend to take time to complete, Liltomi. Your information was forwarded to our Account Investigation Team, who will work to verify the loss of your items, determine the cause of the loss, and (if possible) provide you with a restoration of the items. They will work to complete this process as quickly as possible, and will notify you by e-mail as soon as more information is available regarding your investigation. I'm very sorry for the inconvenience and wish you the very best with your investigation. Thank you for your patience.
But hark, methinks a mortal doth approach...

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