Poster: Bombur at 8/6/2006 1:27:49 PM PDT Subject: Uh oh!
I recently moved. I really want to change my address and my email address (since the original email address account was clsed due to inactivity) but I have lost my original game box. When I called and was waiting on hold they kept telling me that if I dodn't have my CD-Key use to create the account they wouldn't be able to help me.
However, changing the phone number or e-mail address on file for your account can only be accomplished by contacting our Billing and Account Services Department by phone at 1-800-592-5499 (Mon-Fri, 9am-6pm PDT). This is not something that the Game Master staff (in-game or here on the Customer Service Forum) will be able to assist you with. Good luck, Bombur.
"I know it's hard to put food on your family"