Unfortunately, Terrin, this sounds like a matter that shall have to be pursued further with our Billing Department; it is they who hold sway over issues regarding monthly subscriptions and gamecards. You may contact them either via e-mail (email@example.com) or phone (1-800-59-BLIZZ) between the hours of 9 a.m. and 6 p.m. Pacific time, Monday through Friday. I'm sorry that I am not able to provide any more direct assistance, but this is outside my realm of influence. In any case, friend, I wish you the best. :)
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