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There are a number of possibilities, Naly, but it's most likely that the ID was merely illegible, as Tandaa as suggested. You can try to lighten your next fax somehow, or -- if all else fails -- merely mail the form to us instead; further instructions to that effect may be found on the Account Retrieval PDF. In any case, friend, I wish you the best. :)
Ce sont ces fenêtres qui m'appellent...
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